Oluwabunmi Ogunsuyi
Pickering
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Junior Finance Associate Hybrid( Ticketing)
Mama Money
09.2020 - 03.2023
- Oversaw deployment of strategic business plans to accomplish accounting, compliance, and revenue targets.
- Help process ticket from other department by ensuring creation and approval of customer funds reflect in their profile for remittance purpose.
- Prepare agent fuel recon weekly on time for marketing purpose.
- work on compony software called Juliet for approval of fund created manually in other to fasten customer transaction.
- Assist with Loading of cash for agent monthly payroll on company bank.
- Process invoice and receipt on Dext and Approval Max.
- Prepare monthly bank recon with Xero's bank reconciliation software.
- Create, split and merge of customer funds on their profile as requested from customer for easy transaction.
- Compliance check on customer documents before any funds can be transfer or allocated to customer profile.
- Train new team members to fit in their role nicely
- Worked closely with audit team to hedge against or mitigate operational risks.
Customer Service Representative (Remote)
Mama Money
06.2019 - 09.2020
- Translated complex technical information into intuitive clear format.
- Assisted compliance officer to gather necessary documentation for new account applications.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Assist customer with online registration, working with colleague to ensure consistency of documentation from customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Desk Receptionist
BAP Estate Limited
01.2014 - 10.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Customer Relations Officer
Ecobank Nig
11.2011 - 11.2012
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Liaised between customers and organization with particular focus on working with sales department.
- Developed and implemented standards for staff to provide consistent service to customers.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Logged call information and solutions provided into internal database.
Education
Bachelor of Science - Economics
Joseph Ayobabalola University
Ikeji Arakeji, Osun State08.2011
Skills
- Manage Programs
- Order and Invoice Processing
- Strategic Planning
- Microsoft Office
- Bank Reconciliation
- Invoice Reconciliation
- Performance Optimization Strategies
- Financial Compliance
- Bank Deposits
- Account and Ledger Reconciliations
- Regulatory Compliance
- Write Reports
- Documentation Compliance
- Employee Motivation and Performance
- Purchase Order Preparation
- Administrative Management
- Customer Satisfaction
- Customer Communication
- Office Support
- Critical Thinking
- Retail Sales Customer Service
Timeline
Junior Finance Associate Hybrid( Ticketing)
Mama Money
09.2020 - 03.2023
Customer Service Representative (Remote)
Mama Money
06.2019 - 09.2020
Front Desk Receptionist
BAP Estate Limited
01.2014 - 10.2016
Customer Relations Officer
Ecobank Nig
11.2011 - 11.2012
Bachelor of Science - Economics
Joseph Ayobabalola University
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