Oluwabunmi Lawal
Flamborough,ON
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
3
3
years of professional experience
Work History
Customer Support Representative
Divine favor company
Scarborough ON, Ontario
01.2023 - 12.2024
- Developed relationships with customers through friendly interactions.
- Identified opportunities to improve customer experience and suggested changes accordingly.
- Maintained and exceeded performance and quality standards, meeting customer support objectives.
Customer Service Representative
Divine favor company
Scarborough ON, Ontario
04.2022 - 12.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Monitored customer satisfaction levels through surveys and feedback forms.
Education
Associate of Arts - Business Administration
Osun State University
Nigeria 08-2019
Skills
- Customer service excellence
- Inbound call answering
- Software troubleshooting
- Shipping and receiving
Timeline
Customer Support Representative
Divine favor company
01.2023 - 12.2024
Customer Service Representative
Divine favor company
04.2022 - 12.2024
Associate of Arts - Business Administration
Osun State University
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