Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Oluwabukunmi Adio

Winnipeg

Summary

A results-driven hospitality professional with more than 7 years of progressive experience in the food and beverage industry has moved from frontline service roles to senior management positions. The ability to lead high-performing teams and optimize daily operations and deliver exceptional guest experiences in both casual and upscale dining environments has been demonstrated. Strategic leadership combined with strong business acumen and the ability to foster a culture of service excellence that drives customer satisfaction, repeat business, and revenue growth has been recognized.

Overview

7
7
years of professional experience

Work History

Manager

Earls Kitchen + Bar
11.2022 - Current
  • Oversee daily operations for a high-volume restaurant, managing a team of 25+ front-of-house staff, including servers, hosts, and bartenders.
  • Develop weekly schedules to optimize labor costs while maintaining excellent service coverage during peak hours.
  • Lead ongoing training programs focused on product knowledge, service standards, and upselling techniques, resulting in a 15% increase in average guest check value.
  • Monitor inventory levels, coordinate supplier orders, and manage cost-control measures to reduce waste by 12% annually.
  • Collaborate with culinary and bar teams to execute seamless service during special events and high-traffic periods.
  • Handle guest concerns with professionalism, achieving a consistent 95% satisfaction rating on internal surveys.

Manager

Hartz and Mozah
11.2020 - 12.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Directed all aspects of front-of-house operations, including scheduling, floor management, and staff supervision for a team of 15+.
  • Implemented structured staff training and performance evaluation systems, increasing team productivity and reducing turnover by 20%.
  • Oversaw daily cash handling, bank deposits, and reconciliation of sales, ensuring financial accuracy.
  • Coordinated with kitchen management to improve table turn times and reduce wait periods during peak service hours.
  • Managed vendor relationships and ordering processes to maintain consistent stock levels without over-purchasing.

Host

Hartz and Mozah
10.2019 - 11.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted and seated guests, managing a reservations system to maximize seating efficiency and minimize wait times.
  • Maintained detailed guest notes to provide personalized service for return customers.
  • Supported servers and bussers during peak service to ensure smooth table transitions.
  • Assisted in training new hosts on customer service protocols and reservation management software.
  • Supported needs of 15+-person wait staff who attended to specific needs of countless customers daily for a fast-casual dining restaurant with social relevancy and intentionality.

Server

Hartz and Mozah
09.2018 - 10.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Delivered prompt, professional, and friendly service to guests in a busy dining environment.
  • Consistently achieved high sales through effective menu recommendations and upselling.
  • Trained new hires on menu knowledge, POS usage, and service standards.
  • Maintained cleanliness and compliance with health and safety regulations.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Skills

  • Leadership & Team Development
  • Guest Experience Management
  • Scheduling & Workforce Planning
  • Staff Training & Onboarding
  • Conflict Resolution & Customer Recovery
  • Inventory Management & Supplier Coordination
  • Budgeting & Cost Control
  • Health, Safety & Sanitation Compliance
  • Cross-Functional Collaboration
  • Decision-making
  • Time management
  • Project management

Languages

English
Native or Bilingual

Timeline

Manager

Earls Kitchen + Bar
11.2022 - Current

Manager

Hartz and Mozah
11.2020 - 12.2022

Host

Hartz and Mozah
10.2019 - 11.2020

Server

Hartz and Mozah
09.2018 - 10.2019

Similar Profiles

CREATE PROFILE
Oluwabukunmi Adio