Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

OLUWABUKOLA AKINLOFA

Waterloo,ON

Summary

.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dining Room Server

Byblos Restaurant
02.2024 - 09.2024
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Consistently met or exceeded sales goals by upselling menu items and promoting daily specials to guests.
  • Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
  • Backed up hosts by greeting guests, assigning tables and escorting to seats.

Customer Service Representative

Newrest
03.2023 - 01.2024
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Records and maintains visitor attendance data. Assists with annual membership administration
  • Processes mail. Forwards employee expense statements and invoices to Finance

Receptionist

Marriot Hotel
02.2021 - 11.2022
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Collected payments, processed transactions and updated relevant records.
  • Provides program support by coordinating, group tours, birthday party bookings as the first point of contact. Prepares and distributes invoices for same.
  • Assisted with onboarding new clients and securing paperwork completion.

Education

Diploma -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05-2024

Bachelor of Arts - Tourism And Travel Management

Adekunle Ajasin University
01-2021

Skills

  • Kitchen Communication
  • Customer service focus
  • Safe Food Handling
  • Cleaning and sanitization
  • Customer Engagement
  • Computer skills
  • Guest Relations
  • Table preparation
  • Dining area maintenance
  • Microsoft Office

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • ServSafe Alcohol Certification - National Restaurant Association.
  • CPR/AED Certification

Timeline

Dining Room Server

Byblos Restaurant
02.2024 - 09.2024

Customer Service Representative

Newrest
03.2023 - 01.2024

Receptionist

Marriot Hotel
02.2021 - 11.2022

Diploma -

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Arts - Tourism And Travel Management

Adekunle Ajasin University

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OLUWABUKOLA AKINLOFA