Olutomiwa Oyebanji
Regina,Saskatchewan
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Haztech Technology Solutions
01.2023 - 07.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Customer Service Representative
LiveXchange
10.2020 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Data Entry Clerk
National Hospital Abuja
01.2017 - 11.2020
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
Education
Bachelor of Science - Systems Software Engineering
University of Regina
Regina, SK09.2026
Skills
- Visitor Tracking
- Metal Detector Operation
- Document Management
- CCTV Surveillance
- Meticulous Attention to Detail
- Word Processing
- Data Security
- Information Security
- Complaint Resolution
- Consultative Sales
- Microsoft Word, Excel,Access
Languages
English
Native or Bilingual
Certification
Microsoft App Packages
Timeline
Security Officer
Haztech Technology Solutions
01.2023 - 07.2023
Customer Service Representative
LiveXchange
10.2020 - 10.2022
Data Entry Clerk
National Hospital Abuja
01.2017 - 11.2020
Bachelor of Science - Systems Software Engineering
University of Regina
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