Experienced Scrum Master and Project Manager with over 10 years of experience working in Agile and Waterfall environments and over 6 years as a Scrum Master. Certified SAFe 6 Scrum Master with a proven track record of successfully managing multiple complex IT projects in various industries. Demonstrated ability to adapt the Scrum Master role to team dynamics and unique issues. Driving organizational transformation, coaching teams and management executives for adoption and implementation of Agile practices. Leveraging agile frameworks (Scrum, Kanban, SAFe, XP) to deliver business value, improve processes, and maximize team potential, as well as product quality and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager/Scrum Master
Tangerine Bank
11.2021 - Current
Successfully supporting a team in a digital transformation and feature enhancement project for mobile and web
banking platforms
Implementing visually appealing interfaces for customers to track spending, set budgets, and
gain insights into financial habits which has led to an increase in customer satisfaction
Leading a team of over 35 resources from 7 different workstreams
Project Budget is $19 million
Supporting another team in enhancing the KYC, AML and Anti-Terrorism Compliance Systems to increase
compliance capabilities in line with regulatory standards which has helped increase the bank’s capabilities for fraud
detection
Responsibilities
Facilitating discussions around versioning, interface design, and communication protocols to ensure smooth
integration and minimize disruption to other services
Facilitating agile ceremonies (daily stand ups, sprint planning, release planning, sprint demo, and sprint
retrospective) and ensuring they are positive and productive
Fostering positive and collaborative relationships between the team, product owner, and other stakeholders and a
trusting and safe environment where issues can be raised with confidence and without fear
Leading the development of comprehensive project plans, including scope, timelines, resources, and
deliverables, ensuring alignment with business requirements
Managing project execution, overseeing project tasks, milestones, and critical path activities to keep the
projects on track and within the defined timeline
Collaborating with the product owner to keep the upstream pipeline of work well organized with the processes
necessary to support Flow and Value optimization
Facilitating flow reviews and service delivery reviews to identify areas for improvement and implement solutions
which helps the team optimize their workflow, deliver high-quality products
Advising, coaching, and leading agile teams on agile values, practices, and processes, ensuring the squad's full
functionality and focus on sprint goals
Establishing and maintaining strong relationships with stakeholders to ensure effective communication and
alignment throughout the project lifecycle
Collaborating with the Product Owner, stakeholders, and the team to ensure a clear understanding of the
organization's OKRs
Helping the team create value and products with quality and clearing the runway for the team to meet product
objectives
Tracking and monitoring scrum metrics such as Sprint Burndown Chart, Release Burndown Chart, and Velocity
using JIRA and present status to senior management on a weekly cadence
Supporting the team to identify, manage, and mitigate issues and risks and timely removal of impediments or
directing to appropriate owners for fast resolution
Collaborating with the Product Owner for backlog management, backlog refinement sessions and facilitating
communication between project leadership, stakeholders, and the delivery team to ensure successful project
outcomes.
Scrum Master, Skyjack Inc
01.2018 - 11.2021
Supported a development team in migrating from a legacy HR system to SAP Success Factor with various modules
such as Employee Central, Recruiting, Onboarding, Performance Management, Compensation/Benefits, and more
which helped to optimize HR process and elevate employee experience
Supported another development team on a data migration project involving migrating legacy data from a
traditional data center into a cloud based, real-time analytics system
Responsibilities
Collaborated with product managers, product owners, and other stakeholders to ensure alignment between
business goals and program execution
Facilitated communication between other scrum teams across the agile release train (ART), identified
dependencies, and removed impediments to enable successful program delivery
Helped the team establish and maintain Kanban board to visualize work, set work-in-progress (WIP) limits, and
manage the flow of work items
Worked closely with development teams to create and maintain a catalog of APIs, track their usage, and identify
opportunities for future enhancements
Promoted collaboration and communication between teams and across ARTs, facilitated cross-team coordination,
problem-solving, and knowledge sharing to enhance the overall flow of value
Provided guidance and coaching to Scrum Masters, Product Owners, and Team members on SAFe practices, roles,
and ceremonies; also helped individuals and teams understand and embrace SAFe principles and values
Facilitated various events such as Iteration review, Daily Stand Up, and Iteration Retrospective and ensured they
were productive
Participated in ART Syncs, Post and Pre PI-Planning meetings, PI Planning sessions, System Demo, Inspect and
Adapt workshops for future PIs and Release Management meetings
Facilitated discussions on goal setting, collective decision-making, conflict resolution, and team accountability
Supported the Release Train Engineer (RTE) to manage and optimize the flow of value using agile processes.
Project Manager
Improvtek Consulting
10.2014 - 12.2017
Accomplishments
Managed cross-functional teams for the automation of client onboarding and invoicing process, and
Implementation of Microsoft 365 CRM for various business units
Responsibilities
Continuously adapted processes to ensure team alignment and success, while promoting transparency and
communication across all stakeholders while managing multiple projects
Resolved conflicts between team members and other stakeholders through active listening to ensure conflicts are
resolved on time without impacting project delivery
Established relationships and a strong and competitive team culture through work agreements and influencing the
team to ensure alignment on goals and focus on usability and user experience
Managed project governance, led highly organized regular status meetings, and presented weekly reports to
stakeholders and steering committees while applying leadership skills to achieve excellent results
Created project deliverables such as business cases, project charter, communication plan and project scope
statements, and others as required and managed multiple workstreams simultaneously
Managed project resources, including team members, vendors, and contractors all through the SDLC
Documented lessons learned and stored all project artifacts in the repository on Confluence for easy access in
future projects
Monitored project progress, identified risks, developed and implemented contingency plans to mitigate any risk(s)
using the RAID log.
Business Analyst
Standard Chartered Bank
11.2011 - 12.2013
Created and updated process documentation and process maps in collaboration with business units
Worked closely with Product Managers to deliver requirements on time
Completed gap analysis to identify current and future state of business processes
Created comprehensive functional and non-functional requirements by eliciting end client product requirements
Documented user acceptance test plans and facilitated requirement discussions
Served as point of contact for stakeholders, providing support to development team.
Education
Post Graduate Certificate - Manufacturing Management
Sheridan College
Brampton, Ontario
12.2014
Bachelor of Engineering - Metallurgical and Materials Engineering
Federal University of Technology
10.2010
Certified SAFe 6 Scrum Master
Professional Scrum Master
Project Management Professional -
Skills
Agile Methodologies, Team Player, and Servant Leadership
Resourceful, Tactful and Empathic
Excellent Communication and Outstanding Organizational Skills
Analytical Skills, Problem Solving, and Proactive Approach
Stakeholder Engagement, Conflict Resolution, and Innovation
Prioritizing, Negotiating Skills, and Coaching
Facilitation, Risk Management, and Change Management
Technical Skills
Microsoft Office Suite, CI/CD, Microservices, and API
Agile Development and Software Development Life Cycle (SDLC)
User Stories, ATDD, TDD, Defect Management, and Backlog Refinement
IT Project Management, Metrics, and Trend Reporting
Release and Dependency Management, Estimating, and Forecasting
JIRA, Confluence, ServiceNow, and Azure DevOps
Certification
PMP - Project Management Professional
Professional Scrum Master (PSM I)
Certified SAFe Scrum Master
Timeline
Project Manager/Scrum Master
Tangerine Bank
11.2021 - Current
Scrum Master, Skyjack Inc
01.2018 - 11.2021
Project Manager
Improvtek Consulting
10.2014 - 12.2017
Business Analyst
Standard Chartered Bank
11.2011 - 12.2013
Post Graduate Certificate - Manufacturing Management
Sheridan College
Bachelor of Engineering - Metallurgical and Materials Engineering
Federal University of Technology
Certified SAFe 6 Scrum Master
Professional Scrum Master
Project Management Professional -