
Compassionate and dedicated professionals with extensive experience in security and direct support for vulnerable populations, including homeless individuals in emergency shelter settings. Skilled in crisis intervention, conflict resolution, de-escalation, risk management, and trauma-informed care while collaborating with community partners such as the Region of Waterloo and the cities of Kitchener and Cambridge. Combines long-term frontline experience with specialized training in mental health, substance abuse, addiction support, and fraud investigation to promote safety, rehabilitation, and positive youth development in high-risk environments.