Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

OLUSOGA ADEWALE

Waterloo,ON

Summary

Driven by a results-focused approach, I leveraged my expertise in Customer Relationship Management and Negotiation at GUARANTY TRUST BANK PLC to enhance client satisfaction and drive business growth. My leadership in implementing marketing strategies and fostering team collaboration led to significant performance improvements, showcasing my ability to blend strategic vision with practical execution. Experienced [Job Title] bringing [Number] years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

21
21
years of professional experience

Work History

PROPRIETOR

O A-BRANCOLE CONSULTING SERVICE
06.2022 - Current
  • Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
  • Analyzed market trends to identify opportunities for expansion and diversification in the industry.
  • Developed and managed relationships with vendors and suppliers.
  • Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
  • Boosted sales through effective merchandising strategies and attractive store displays.
  • Increased customer satisfaction by providing personalized service and addressing clients'' needs.
  • Managed finances, budgeting, and forecasting to optimize business growth and profitability.

Customer-Service-Supervisor /Retail Branch Manager

CASH 4 YOU LIMITED
03.2022 - 05.2022
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Monitored call center data to assess trends, proactively implementing solutions for identified issues.
  • Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
  • Spearheaded process improvements within the department that led to reduced response times for incoming inquiries.
  • Ensured a welcoming environment for customers through diligent facility maintenance, merchandising displays, and staff appearance standards.
  • Managed risk effectively by closely monitoring financial transactions and ensuring compliance with company policies.
  • Implemented targeted sales promotions that generated increased revenue and attracted new customers to the branch location.
  • Maintained friendly and professional customer interactions.

Principal Counsel

SOGA ADEWALE LEGAL PRACTICE
03.2014 - 12.2019
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Reduced call wait times by implementing effective time management techniques within the team.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.

MANAGER : ADMINISTRATION AND LEGAL

GUARANTY TRUST BANK PLC
09.2003 - 02.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

• Call To The Law Society of Ontario - Law Studies

National Committee On Accreditation (NCA)
Ottawa, ON
06.2025

BACHELOR OF LAW - LAW

THE NIGERIAN LAW SCHOOL
LAGOS, NIGERIA
02.1998

LLB - LAW

UNIVERSITY OF LAGOS
AKOKA, LAGOS, NIGERIA
10.1996

Skills

  • Customer Relationship Management
  • Contract Negotiation
  • Negotiation
  • Opportunity Identification
  • Recruitment
  • Team Leadership
  • Marketing Strategies
  • Desktops, Laptops, and Mobile Devices
  • Customer Service
  • Customer Service Management
  • Sales Strategies

Accomplishments

  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
  • Increased monthly revenue [number]% through implementation of strategic initiatives.
  • Repeatedly received recognition from superiors for excellence in service.
  • Received the “[Name] Award” for exemplary performance and recognition for handling the largest account in the company.

Languages

English
Full Professional

Timeline

PROPRIETOR

O A-BRANCOLE CONSULTING SERVICE
06.2022 - Current

Customer-Service-Supervisor /Retail Branch Manager

CASH 4 YOU LIMITED
03.2022 - 05.2022

Principal Counsel

SOGA ADEWALE LEGAL PRACTICE
03.2014 - 12.2019

MANAGER : ADMINISTRATION AND LEGAL

GUARANTY TRUST BANK PLC
09.2003 - 02.2014

• Call To The Law Society of Ontario - Law Studies

National Committee On Accreditation (NCA)

BACHELOR OF LAW - LAW

THE NIGERIAN LAW SCHOOL

LLB - LAW

UNIVERSITY OF LAGOS

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