Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olushola Yekeem

Oakville,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Sarakin Transportation & Moving Services
Lagos, Lagos
03.2023 - 01.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provide high level moving estimate to customer in a clear and professional and concise manner
  • Ensuring customers are well informed with guidelines on how to prepare for moving.
  • Provide customers with available moving schedule
  • Provide tips for safety checks how to park breakable items
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Resolved customer complaints promptly and efficiently.

Fashion Designer

OS clothing's
Lagos, Lagos
01.2012 - 08.2023
  • Draw patterns, cut fabrics, assemble and sew to create wearable garment.
  • Taking customer's measurements accurately.
  • Examined product samples, adjusting designs to achieve desired results.
  • Developed sketches of garments and accessories, selecting fabrics, colors and trims.
  • Modify garment accordingly to customer's instruction and preferences.

Traffic Marshall

Surulere Local Government
Lagos, Lagos
04.2022 - 02.2023
  • Directing Traffic of Vehicles and pedestrians
  • Managing traffic control equipment such as sign and barriers
  • Reporting and recording any incident or accidents that occurs on site
  • Attending regular safety briefing and training sessions to stay familiar with best practices and new regulations
  • Responding quickly and appropriately to any issues or emergencies that arise

Education

High School Diploma -

Staduim High School
Lagos, Nigeria
06-2006

Skills

  • Problem Resolution
  • Complaint resolution
  • Positive and professional
  • Courteous demeanor
  • Critical Thinking
  • Customer Relations
  • Follow-up skills
  • Coordination
  • Route Management

Timeline

Customer Service Representative

Sarakin Transportation & Moving Services
03.2023 - 01.2024

Traffic Marshall

Surulere Local Government
04.2022 - 02.2023

Fashion Designer

OS clothing's
01.2012 - 08.2023

High School Diploma -

Staduim High School

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Olushola Yekeem