Olusegun Samuel AGBOOLA
London,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge
Logixx Security
05.2023 - Current
- Site patrol, mail administration and human satisfaction & management
- Ensure to answer phone calls when needed and attention to details
- Inspecting and conducting pool tests, Gym, boiling rooms, mechanical and other areas to make sure that tenants are kept safe, clean and secured all the time
- Ensure proficient customer care and happiness within the juridiction
- Responsible for ensuring rules, proper conducts, and standards are followed.
Security Guard
Center for Security Training & Management
02.2023 - 04.2023
- Ensure all standards and procedures are upheld
- Patrolled assigned area of site
- Responsible for ensuring proper conduct on duty.
Branch Manager/Relationship Manager
Sterling Bank Plc
06.2018 - 03.2022
- Maintain high Sales, Retail and professional customer interactions
- Assessed employee performance and developed improvement plans
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Education
5 weeks CGSB Certification for Uniformed Security Guards (CSTM) -
Center for Security Training & Management Inc
04.2023
Bachelor in Business Administration (B.Sc Hon) -
University of Ado Ekiti, Nigeria
12.2007
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Proactive attitude
- Guest Services
- Telephone Etiquette
- Team player mentality
- Hospitality
Certification
- Accessibility for Ontarians with Disabilities Act (AODA), 06/2023
- Driver License 'G', 06/2023
- SmartServe Ontario, 05/2023
- Ontario Security Guards Licenses #11412135, 04/2023
- Emergency First Aid, CPR Level C & AED, 04/2023
- Use of Force & handcuffing, 04/2023
- Occupational Health and Safety Act, 04/2023
- Quality Assurance Analyst(QA), 01/2023
- Information Security Management (ISM), 06/2020
- Stress management (SMC), 09/2012
- Certificate in Computer Technology, 09/2011
Security Concierge Knowledge
- Fire Panel, Patrol, Fire System, and Radio Communication.
- Control Center Operation, Process Access Card, and staff Schedule
- Respond to Alarm, Bomb Threat and Other Emergencies
- First Aid & CPR Response, Safety & Emergency Procedures
- Handcuffing and subject control, Use of Force and Fire Access control.
- Non-Violent Crisis interventions & Tactical Procedures.
Skill Summary
- Punctual, Reliable, Cooperative and Honest
- Hard working and self motivated
- Work well under pressure and interpersonal skills
- Confidentiality and Maintenance of Integrity
- Customer support and management skills
- High customer service inbuilt
- Maintain customer positive ongoing relationships
References
- Wunmi Adebanjo, 437-288-7140, Clergy/ Director - Cleanitt Janitorial Services
- Bev Corathwaite, 416-750-4747, Operations Manager (CSTM)
Languages
English
Full Professional
Reading and meeting people
Reading gives me more knowledge about people, environment and culture while meeting people gives me joy to know more of them.
Timeline
Concierge
Logixx Security
05.2023 - Current
Security Guard
Center for Security Training & Management
02.2023 - 04.2023
Branch Manager/Relationship Manager
Sterling Bank Plc
06.2018 - 03.2022
5 weeks CGSB Certification for Uniformed Security Guards (CSTM) -
Center for Security Training & Management Inc
Bachelor in Business Administration (B.Sc Hon) -
University of Ado Ekiti, Nigeria
Similar Profiles
UMAR ADILUMAR ADIL
Security Officer/Auxiliary Shift Supervisor at Security Resource Group/Logixx SecuritySecurity Officer/Auxiliary Shift Supervisor at Security Resource Group/Logixx Security
Gurpreet SinghGurpreet Singh
Mobile Guard at OSHAWA CORPARATE SECURITY (Logixx Security)Mobile Guard at OSHAWA CORPARATE SECURITY (Logixx Security)
SANYA SHARMASANYA SHARMA
Security Officer at Logixx SecuritySecurity Officer at Logixx Security
RAGHAV TYAGIRAGHAV TYAGI
Tactical Mobile Guard at Logixx SecurityTactical Mobile Guard at Logixx Security
Simone BoothSimone Booth
Housekeeper at Choice HotelsHousekeeper at Choice Hotels