Olusegun Sarumi
Dieppe,Canada
Summary
Quality assurance professional with proven track record in ensuring software meets high standards of functionality and performance. Expertise in identifying and resolving issues, contributing to successful delivery of robust software products. Focuses on team collaboration and achieving results, demonstrating reliability and adaptability to changing project needs.
Overview
7
7
years of professional experience
Work History
Quality Assurance Tester [Internship]
NBCC Registrar's Office
04.2025 - Current
- Detect issues or discrepancies in systems and reporting them for resolution.
- Verify that systems meet established quality standards and regulatory requirements.
- Keep detailed records of test cases, results, and defect reports for future reference.
- Review and update CIP codes for student Immigration Status on SIMS.
Customer Advisor
HGS Canada
03.2024 - Current
- Assigned Agent to Rogers Together with Shaw Communications
- Handle inbound and outbound calls to educate on products and services offered
- Responsible for treating customers with warmth and care
- Review products and services and advice on best option available
- Escalate request, issues to concerned units for fast and prompt resolutions
Contact Centre Rep II, Everyday Banking
TD Bank Canada
02.2023 - 12.2023
- Handled inbound and outbound calls with a high level of professionalism and knowledgeable service to resolve customers' concerns
- Managed customer expectations by clarifying needs, identifying alternatives and providing the best product recommendations
- Stayed polite and calm even when customers expressed their outrage
- Achieved First Call Resolution (FCR) consistently by providing legendary customer experience
Retail Distribution Manager
FrieslandCampina Nigeria WAMCO PLC
12.2017 - 09.2022
- Reviewed the previous day’s Secondary Sales Force (SSF) Sell Out performance and previewed the current day’s SSF Sell Out plan and strategies to achieve 100%
- Formulated and ensured the implementation of retail distribution strategies
- Asked outlet owners about consumer purchasing behavior, and competitor activities (e.g product price points, gifting, promotions, new products)
Education
Information Technology: Quality Assurance Testing
New Brunswick Community College (NBCC)
Moncton, NB06-2025
Bachelor of Science - Industrial Chemistry
Olabisi Onabanjo University
Ogun State, Nigeria02.2006
Skills
- Speed and Efficiency
- Supervision and Leadership
- System and Unit Testing
- Task Prioritization
- Manual and Automated Testing
- Functional and Non-Functional Testing
- Attention to Detail
- Communication and Teamwork
- Defect and Bug Discovery
- Organization and Time Management
- Acceptance Testing
- Regression Testing
- System Integration Testing
- Analytical
- Critical thinking capacity
- Quality assurance documentation
- Problem-solving abilities
- Teamwork and collaboration
Languages
English
Yoruba
Full Professional
Timeline
Quality Assurance Tester [Internship]
NBCC Registrar's Office
04.2025 - Current
Customer Advisor
HGS Canada
03.2024 - Current
Contact Centre Rep II, Everyday Banking
TD Bank Canada
02.2023 - 12.2023
Retail Distribution Manager
FrieslandCampina Nigeria WAMCO PLC
12.2017 - 09.2022
Information Technology: Quality Assurance Testing
New Brunswick Community College (NBCC)
Bachelor of Science - Industrial Chemistry
Olabisi Onabanjo University
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