Olusegun Ajayi
New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
11
11
years of professional experience
Work History
Direct Care Worker
OPWDD New York State
03.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Developed rapport to create safe and trusting environment for care.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
Airline Customer Service Agent
Alitalia Airlines
09.2018 - 12.2022
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Skilled at working independently and collaboratively in a team environment.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Customer Satisfaction Specialist
Home Depot
07.2012 - 03.2018
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed physical inventory counts each month.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Collaborated with the procurement team to establish steady supply of inventory.
Education
Associate of Arts - Word Processing
Betty Owen College
New York US03.1993
Skills
- Transporting Residents
- Household Tasks
- Daily Logs
- Personal Care Support
- Sanitizing Surfaces
- Individual personal hygiene Requirements
- Community Integration and Support
- Treatment Protocols
- Complex Problem-Solving
- Behavior Redirection
- Meal Planning and Preparation
Timeline
Direct Care Worker
OPWDD New York State
03.2023 - Current
Airline Customer Service Agent
Alitalia Airlines
09.2018 - 12.2022
Customer Satisfaction Specialist
Home Depot
07.2012 - 03.2018
Associate of Arts - Word Processing
Betty Owen College
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