Olumuyiwa Odekomaya
Waterloo,ON
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Competent Business Relationship Manager with over four years of experience and the professional credibility and commercial gravitas needed to engage with clients at a senior level and manage those relationships. Adept at acting as the ‘trusted advisor’ who will be the critical point of contact for business stakeholders. Ability to quickly develop knowledge of a client’s business and gain an accurate understanding of what is expected in a relationship. Proven track record of building business relationships that ultimately increases revenue, customer retention, and team performance. Skilled at identifying the needs of existing and potential customers and ensuring that resources are committed to meeting those requirements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Relationship Manager
Bi-Courtney Aviation Services Limited
12.2018 - 08.2023
- Generated new business through prospecting, outside calling, networking, and referrals.
- Set up and documented business processes that assure revenue and delivers customer satisfaction.
- Interfaced directly with over 50 clients regarding leasing, costing, and negotiating rental on behalf of property owner.
- Identified opportunities to maximize customer satisfaction and preparing reports on business relationships.
- Ensured that all business and financial terms are agreed upon, documented, and appropriately signed off with customers.
- Managed overall business development activities relating to new prospect identification and marketing campaigns.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Cashier
Bi-Courtney Aviation Services Limited
03.2015 - 11.2018
- Maintained awareness of surroundings and secured cash to minimize loss potential
- Provided exceptional customer service through means of efficient, prompt transactions
- Served as visual deterrent while cheerfully interacting with customers and providing service information
- Organized and maintained accounting records, checked daily cash balance and resolved cash-related queries
- Answered customers' questions, provided information on procedures or policies and settled their complaints
- Interacted with customers concerning their transactions and ensured their understanding to make their life easier
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Fleet Management Representative
Salcomms Kwik Xtra Limited Limited
02.2014 - 01.2015
- Developed lasting and meaningful relationships with drivers to achieve key objectives.
- Ensured that over 40 vehicles were thoroughly checked before hiring and safe to drive.
- Upheld departmental compliance with company policies and procedures and efficiently managed other employees.
- Assured that service records were kept following company policy and compliance with regulatory standards.
- Facilitated effective and timely maintenance, servicing, and repair of all fleet vehicles to minimize downtime.
- Maintained open lines of communication with over 20 staff and upper management, resulting in more productive workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Cooperative & Business Management
Olabisi Onabanjo University
Ogun State, Nigeria08.2010
Diploma in Industrial And Labour Relations - Industrial and Labour Relations
Olabisi Onabanjo University
Ogun State, Nigeria07.2006
Skills
- Relationship Management
- Networking & Marketing
- Business Analysis
- Contract Negotiations
- Process Compliance
- Project Management
- Risk Management
- Business Development
- Complaint Resolution
- Lead generation
- Branding & Product Management
- Customer Service
- Employee Relations
- Technical Proficiency
- Microsoft Office (Word, Excel & PowerPoint)
- Customer Interaction
Accomplishments
Maintained and grew portfolio of more than 100 business client relationships comprising more than $1 million in assets.
Followed appropriate procedures for cash handling, reducing the cash discrepancy rate from 3% to 0%.
Created a dynamic staff scheduling system which increased driver efficiency by a staggering 55%.
Encouraged safe work actions through attending company safe-track meetings, conducting safety (risk) assessments, and holding one-on-one/group meetings. Reduced safety risk by 15%
Certification
Member – Nigerian Institute of Management
Timeline
Business Relationship Manager
Bi-Courtney Aviation Services Limited
12.2018 - 08.2023
Cashier
Bi-Courtney Aviation Services Limited
03.2015 - 11.2018
Fleet Management Representative
Salcomms Kwik Xtra Limited Limited
02.2014 - 01.2015
Bachelor of Science - Cooperative & Business Management
Olabisi Onabanjo University
Diploma in Industrial And Labour Relations - Industrial and Labour Relations
Olabisi Onabanjo University
Member – Nigerian Institute of Management
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