Olumide Samuel Ogundare
Winnipeg,Canada
Summary
Dedicated and detail-oriented professional with over 4 years of experience in customer service, healthcare assistance, and administrative support. Skilled in patient interaction, managing confidential information, multitasking in fast-paced environments, and using Microsoft Office tools. Proven ability to provide exceptional service in both clinical and high-traffic settings.
Overview
6
6
years of professional experience
Work History
Expo
IHOP Restaurant
Winnipeg, Canada
07.2022 - Current
- Operated in a high-pressure environment ensuring accurate and timely food delivery between kitchen and floor staff—skills directly transferable to patient flow and scheduling.
- Maintained high standards of cleanliness and sanitation protocols in compliance with health and safety regulations.
- Supported team communication and coordination to improve service delivery and resolve operational issues.
- Excelled at prioritizing tasks and maintaining professionalism during high-volume periods.
Health Care Assistant
Restoration Hospital
Kaduna, Nigeria
07.2020 - 03.2022
- Registered and supported patients during visits, addressing inquiries via phone, email, and in-person in a professional and empathetic manner.
- Managed confidential patient records, ensuring compliance with data privacy policies including PHIA.
- Handled internal correspondence and assisted in departmental coordination to support clinical efficiency.
- Monitored inventory and liaised with vendors to ensure timely supply delivery.
- Used Microsoft Excel to track patient satisfaction data, helping identify service gaps and areas for improvement.
Customer Care Representative
Kaduna Electric Distribution Company
Kaduna, Nigeria
05.2019 - 02.2020
- Handled customer inquiries and complaints via phone and email, with a focus on clarity, accuracy, and service excellence.
- Processed and analyzed billing data, managed reports, and contributed to workflow improvements.
- Demonstrated strong data entry and documentation skills—transferable to managing appointments and faxes.
Education
Advanced Diploma - Technology Management
Red River College Polytechnic
Winnipeg, MB08.2024
Bachelor of Science (WES-verified Equivalent To Canadian 4-year Degree) - Physics
Federal University of Technology Minna
Niger State, Nigeria 10.2018
GCSE -
Gray’s International College
Kaduna, Nigeria07.2013
Skills
- Patient Registration & Scheduling
- Microsoft Office (Word, Excel, Outlook)
- Medical Record Confidentiality (PHIA awareness)
- Multitasking in Fast-Paced Environments
- Professional Verbal & Written Communication
- Inventory Monitoring & Supply Coordination
- Team Collaboration & Workflow Efficiency
- High-Volume Customer Service
Timeline
Expo
IHOP Restaurant
07.2022 - Current
Health Care Assistant
Restoration Hospital
07.2020 - 03.2022
Customer Care Representative
Kaduna Electric Distribution Company
05.2019 - 02.2020
Advanced Diploma - Technology Management
Red River College Polytechnic
Bachelor of Science (WES-verified Equivalent To Canadian 4-year Degree) - Physics
Federal University of Technology Minna
GCSE -
Gray’s International College
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