Olumide Olagunju
Sydney,NS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Krones LCS Centre West Africa
06.2021 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed over 50 customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs
Customer Service Representative
United Bank For Africa, UBA
05.2019 - 03.2021
- Handled over 70 customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Post-graduate Diploma - Business Analytics
Cape Breton University
Sydney, NS04.2025
Bachelor of Science - Business Administration
University of Lagos
Lagos, Nigeria12.2014
Skills
- Good Communication Skills
- Call Centers
- Complaint resolution
- CRM
- Technical Support
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Specialist
Krones LCS Centre West Africa
06.2021 - 04.2023
Customer Service Representative
United Bank For Africa, UBA
05.2019 - 03.2021
Post-graduate Diploma - Business Analytics
Cape Breton University
Bachelor of Science - Business Administration
University of Lagos
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