Summary
Overview
Work History
Education
Skills
Certification
Projects
Languages
Timeline
Generic

Olumide Odubunmi

Thorold,ON

Summary

I am a dedicated business student with a bachelor's degree in business administration, seeking a full-time role. Experienced in business leadership, volunteer work for local businesses, and accounting and finance software. I am looking to use my skills in customer service, communication, data analytics, and content development in business, human resources, and marketing worlds. In addition, I am a well-organized and dependable candidate who is successful at managing multiple priorities with a positive attitude and Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Project Support Officer

Capstone Edge Global Consulting Inc.
09.2022 - 01.2024
  • Project Execution : Led projects resulting in a 20% increase in delivery efficiency, meeting all set objectives within budget constraints.
    Stakeholder Management: Increased effectiveness of cross-functional team collaborations by 35%, significantly boosting project success rates.
  • Relationship Management : cultivated key cross-divisional relationships, optimizing project coordination and integration efforts.
  • Strategic Implementation : Advanced project timelines by spearheading plan development and task execution, significantly improving outcomes.
  • Performance Monitoring : implemented robust monitoring tools to track and report on project milestones and deliverables, ensuring adherence to quality, budget, and time constraints.
  • HR Responsibilities : Involved in the recruitment and integration of project team members, enhancing team performance and project delivery. Facilitated a 25% improvement in project team performance through targeted recruitment and strategic team building.

Customer Service Representative

TeleTech
09.2021 - 03.2022
  • Customer Advocacy : Ensured excellent customer service by effectively addressing inquiries and resolving issues, bolstering customer satisfaction and loyalty.
  • Problem Solving : Skilled in handling complex customer concerns, delivering solutions that enhanced customer trust and confidence in the company.
  • Product Promotion : Supported promotional efforts for new products and services, contributing to increased customer interest and engagement.
  • Collaborative Teamwork : Collaborated with team members to develop and refine customer service techniques, driving improvements in service delivery.

Executive Assistant

Star Orient
01.2018 - 12.2019
  • Administrative Efficiency: implemented cost-saving administrative strategies, reducing operational expenses by 20%.
  • HR Functions: Managed payroll processing and scheduling for a team of 30, improving payroll accuracy to 99%.
  • Quality Control: Achieved a 30% reduction in customer complaints by enhancing product quality checks and vendor liaison.
  • Handled confidential and sensitive information with discretion and tact.
  • Served as a liaison between departments to facilitate effective communication throughout the company.

Customer Service Representative

Grand Temple Global Resources
01.2017 - 12.2017
  • Customer Service Excellence : Delivered high-quality service by effectively resolving client inquiries, ensuring optimal satisfaction.
  • Product Knowledge : Assisted customers by providing detailed information on products and services, enhancing customer engagement and education.
  • Team Synergy : Fostered a collaborative environment by supporting team cohesiveness and communication, leading to a more positive work atmosphere.
  • HR Duties : participated in the recruitment and training of new team members, contributing to the strengthening of team performance and service quality.

Education

BBA - Business Administration

Brock University
St. Catharines, ON
06.2024

Skills

  • Communication Skills
  • Problem Solving
  • Project Management
  • Leadership
  • Adaptability
  • Analytical Thinking
  • Teamwork
  • Customer Service
  • Technical Proficiency
  • Time Management
  • Conflict Resolution
  • Attention to Detail
  • Work Planning and Prioritization
  • Documentation And Reporting
  • Project Management
  • Performance monitoring
  • Resource Allocation

Certification

  • Brock University (Stukent) - Digital Marketing Simtermship
  • Brock University (SEMrush) - Digital Marketing: Hands On Experience
  • Canada Revenue Agency - Community Volunteer Income Tax Program (CVITP)

Projects

Research Paper on How can Firms Enhance Customer Experience and Engagement in the Metaverse Conducted at Brock University, Developed a comprehensive research paper at Brock University exploring strategic methods for businesses to enhance customer interaction and engagement within the metaverse. Analyzed current trends in digital consumer behavior and technologies driving immersive experiences in virtual environments. Proposed innovative solutions to improve user engagement through personalized experiences, virtual reality integration, and community-building tactics, highlighting potential business models and marketing strategies in the metaverse. Presented findings to peers and professors, receiving commendation for depth of research and practical applicability to modern business challenges.

Languages

English
Full Professional

Timeline

Project Support Officer

Capstone Edge Global Consulting Inc.
09.2022 - 01.2024

Customer Service Representative

TeleTech
09.2021 - 03.2022

Executive Assistant

Star Orient
01.2018 - 12.2019

Customer Service Representative

Grand Temple Global Resources
01.2017 - 12.2017

BBA - Business Administration

Brock University

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Olumide Odubunmi