Hi, I’m
Olukemi Aribisala
Experienced Travel Consultant | Customer Service Expert |Product Manager |French language enthusiast
Victoria,British Columbia
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Sales-oriented and insightful travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Multilingual and extensively traveled with a focus on building long-lasting relationships.
Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Overview
12
years of professional experience
1
Certification
Work History
TRAVEL TRILZ NIGERIA LIMITED
Senior Travel Consultant
01.2017 - 01.2019
Job overview
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Booked flights and issued tickets using GDS application (Amadeus and Galileo)
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
- Organized tours, excursions and vacation packages for several clients
- Assisted sales team with marketing strategies and planning.
- Successfully resolved customer queries and complaints with 90% success rate.
SLUM TO SCHOOL AFRICA
Team leader - Inventory management
01.2012 - 01.2019
Job overview
- Ensured compliance with the vision and mission of Slum2School’s projects.
- Taught, mentored, and revised school curriculum for slum children.
- Handled team fundraising for community educational projects.
- Demonstrated strong organizational and time management skills while managing educational projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
SAFE VOYAGE TRAVEL SHOP
Lead Travel Consultant
01.2019 - Current
Job overview
- Developed relationships with key suppliers such as airlines and hotels to ensure competitive pricing.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Trained junior staff members on sales techniques and customer service best practices.
- Negotiated rates with vendors to secure better deals for customers.
- Coordinated group travel reservations for corporate events or leisure groups.
- Maintained detailed records of all bookings made by customers including payment information and contact details.
- Collaborated with marketing teams on campaigns aimed at promoting new offers or discounts.
- Conducted research on destinations, transportation options, accommodations, costs, visa requirements.
- Answered clients' questions and promptly addressed concerns.
- Created travel itineraries and made adjustments to meet client specifications.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences.
- Utilized promotional materials and discounts to sell trip packages to clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
APG GLOBAL ASSOCIATES NETWORK GSA- CAMAIR-CO (Cameroon Airlines Corporation)
Customer Service Executive/Ticketing &Reservations Officer
01.2014 - 01.2017
Job overview
- Made flight reservations and issued tickets for clients using GDS application (Amadeus and SITA)
- Handled re-issuing/re-validating of tickets for corporate and private clients.
- Prepared daily sales reports, monitored & increased daily ticket sales.
- Managed customers’ complaints and queries.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Directed sales support staff in administrative tasks to help sales reps' close deals.
OKEBADAN JUNIOR HIGH SCHOOL, IBADAN
French Teacher
04.2012 - 02.2013
Job overview
- Facilitated learning of French language using variety of instructional methods, resources and technological tools.
- Conducted and supervised extra-curricular activities for students.
- Built cultural literacy by organizing lesson plans focused on French-speaking countries.
- Communicated with students in French to foster oral proficiency.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
Education
University of Lagos, Akoka, Yaba, Lagos State
Bachelor of Arts (B.A) French with Second Class Division
01.2011
Alliance Francais, Strasbourg, France
Certificate in French Language
01.2009
Nigeria French Language Village, Badagry, Lagos
Diploma in French
01.2005
Imola Comprehensive College, Lagos
Senior Secondary School Certificate (SSCE)
01.2004
Skills
- Proficient in Microsoft Office Package
- Motivated by Productive Challenges
- Good interpersonal skill (ability to relate both vertically and horizontally)
- Fluency in speaking English, French and Yoruba
- CAN DO attitude, exhibiting core values – COURAGE, ACCOUNTABILITY, NETWORKING, DRIVE, ONENESS and ability to work with little or no supervision
- Client amenities
- Organization and Time Management
- G-Suite
- MS Office
- Active Listening
- Overseas tours
- Planning and Coordination
- Dependable and Responsible
Certification
- HSE 2- Health, safety and Environment Management
- AMADEUS DIPLOMA-Basic Travel Formalities and Basic Airline Fares and Ticketing.
- GALILEO CERTIFICATE- Basic airline fare and ticketing
- CUSTOMER SERVICE CERTIFICATE-HP Life Customer Relationship Management Course
- DIPLOMA, CUSTOMER SERVICE-ALISON Customer Service Course
- DIGITAL MARKETING - Livity Africa Certificate of completion
References
Available on request
Affiliations
Passionate and professional volunteer work with Slum2SchoolAfrica with the aim of helping the NGO achieve its vision and mission
A travel enthusiast
An excellent communicator with people.
Languages
English
Professional
French
Professional
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Travel Consultant
SAFE VOYAGE TRAVEL SHOP
01.2019 - Current
Senior Travel Consultant
TRAVEL TRILZ NIGERIA LIMITED
01.2017 - 01.2019
Customer Service Executive/Ticketing &Reservations Officer
APG GLOBAL ASSOCIATES NETWORK GSA- CAMAIR-CO (Cameroon Airlines Corporation)
01.2014 - 01.2017
French Teacher
OKEBADAN JUNIOR HIGH SCHOOL, IBADAN
04.2012 - 02.2013
Team leader - Inventory management
SLUM TO SCHOOL AFRICA
01.2012 - 01.2019
University of Lagos, Akoka, Yaba, Lagos State
Bachelor of Arts (B.A) French with Second Class Division
Alliance Francais, Strasbourg, France
Certificate in French Language
Nigeria French Language Village, Badagry, Lagos
Diploma in French
Imola Comprehensive College, Lagos
Senior Secondary School Certificate (SSCE)
- Health, safety and Environment Management (HSE 2)
- Basic Travel Formalities and Basic Airline Fares and Ticketing Amadeus Diploma
- HP Life Customer Relationship Management Customer Service Certificate
- ALISON Customer Service Diploma, Customer service
- Digital marketing - Livity Africa Certificate of completion
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