Microsoft Office
Olufunmilayo Nathaniel
Customer Service Representative
St. Catharines,ON
Summary
I am a dedicated customer service professional with top notch skills in oral and written communication, active listening and analytical problem solving skills, detailed knowledge of service delivery and proven multitasking abilities. I maintain professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
OxyCoast Logistics
Toronto, ON
01.2023 - 08.2023
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted available products and services to customers during service, account management, and order calls.
Call Center Representative
Creams And Cakes Confectionery
Ifako, Lagos
06.2021 - 12.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved customer complaints and addressed emergency requests and needs.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with logistic team to track delivery, verify orders and handle product returns.
Education
Master of Science - Human Resource Management
Niagara College
Welland, ON 09.2023 - Current
Bachelor of Science - Economics
Covenant University
Ota Ogun State Nigeria 09.2013 - 07.2017
Skills
CRM
Multi-line phone talent
Stock management
Account management
Report preparation
Sales expertise
Recordkeeping strengths
Software
Email Communication
Timeline
Master of Science - Human Resource Management
Niagara College
09.2023 - Current
Customer Service Representative
OxyCoast Logistics
01.2023 - 08.2023
Call Center Representative
Creams And Cakes Confectionery
06.2021 - 12.2022
Bachelor of Science - Economics
Covenant University
09.2013 - 07.2017