Summary
Overview
Work History
Education
Skills
Software
Timeline
CustomerServiceRepresentative

Olufunmilayo Nathaniel

Customer Service Representative
St. Catharines,ON

Summary

I am a dedicated customer service professional with top notch skills in oral and written communication, active listening and analytical problem solving skills, detailed knowledge of service delivery and proven multitasking abilities. I maintain professional relationships to increase profitability and drive business results.


Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

OxyCoast Logistics
Toronto, ON
01.2023 - 08.2023
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Promoted available products and services to customers during service, account management, and order calls.

Call Center Representative

Creams And Cakes Confectionery
Ifako, Lagos
06.2021 - 12.2022
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Processed debit and credit card and electronic check payments.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with logistic team to track delivery, verify orders and handle product returns.

Education

Master of Science - Human Resource Management

Niagara College
Welland, ON
09.2023 - Current

Bachelor of Science - Economics

Covenant University
Ota Ogun State Nigeria
09.2013 - 07.2017

Skills

CRM

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Software

Microsoft Office

Email Communication

Timeline

Master of Science - Human Resource Management

Niagara College
09.2023 - Current

Customer Service Representative

OxyCoast Logistics
01.2023 - 08.2023

Call Center Representative

Creams And Cakes Confectionery
06.2021 - 12.2022

Bachelor of Science - Economics

Covenant University
09.2013 - 07.2017

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Olufunmilayo NathanielCustomer Service Representative