OLUFUNKE ADA MEMEH

Replicon System Administrator functions:
• Monitored compliance to time tracking practices for new and existing users and projects.
• Reported weekly projects and users' analysis, making recommendations based on findings that support management decisions.
• Managed compliance through coordinating operational and communication strategies resulting in 98% compliance, employee recognition badges and $75 incentive check.
• Managed expectations and interdependencies by partnering with team leadership to implement system of process management, thereby increasing operational outcome by 40%
• Attained100% response rate to timely resolutions of requests and incidents
• Successfully participated in change management process, resulting in integration and training of 35 employees to time tracking tool
• Vendor management.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Foster new and existing interdepartmental relationships

Project Support functions:
• Worked closely with project manager on system decommissioning projects that provided omni-channel service delivery. achieving No.1 rank in operational and cost efficiencies
• Monitored project progress against established goals, implementing corrective actions when necessary to stay on track.
• Assisted with project documents including, project charters, budgets valued at over $1m.
• Worked with cross-functional teams to obtain and monitor support documents including Statements of Work (SOW), Work at Risks (WAR) for project tracking
• Developed tracking database for project reporting, thereby improving project management and coordination by 95%
• Monitored and reviewed submission of weekly project status to minimize errors and communicating discrepancies to project manager.
• Managed team schedules
• Collaborated with PMO team in review of project delivery processes and working templates.
• Maintained accurate project data, documentation, including project plans, project reports, and performance metrics
• Coordinated communication between stakeholders, fostering strong relationships and facilitating smooth project progression.
• Other duties as required.

• Supported onboarding and training of new hires.
• Provided leadership support to team of twenty (20) unionized direct reports to perform daily function optimally.
• Evaluated employee performance and coached and trained to improve weak areas.
• Extract, prepare, and analyze data for leadership and Management decision.
• Stakeholder management and communication to review trends and proffer continuous improvement towards program success.
• Active member of project team involved in implementation, testing and documentation of all end user applications and supporting project documentation, including Salesforce, Health Gateway
• Achieved strict compliance with Freedom of Information and Protection of Privacy Act (FOIPPA) regulation through ability to maintain confidentiality of sensitive citizen's information.
• Conducted regular reviews of operations, including Quality Assurance, thereby improving compliance by 90%
• Ability to work independently and collaboratively within team.
• Ability to manage shifting priorities in response to challenges and work demands.
• Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
• Demonstrated commitment to organization's core values, leading by example and fostering culture of excellence.
• Improved customer satisfaction by 40% with timely response to inquiries, addressing concerns, and finding effective solutions.

• Assisted customers in navigating provincial sites, applications, and programs and services,thereby improving overall user experience.
• Administrative processing of Citizens' enquiries and complaints by responding to emails, and calls
• Protection and management of sensitive data and information in compliance with the Freedom of Information and Protection of Privacy Act (FOIPPA)
• Continuous learning through scheduled training and internal knowledge base resources
• Designated Subject Matter Expert (SME) actively supporting leadership in offering 1-on–1 support to new hires within a comfortable team environment
• Gathered and communicate process improvement strategies and citizens' concerns to support projections or forecasts about future service expectations and facilitate better service delivery
• Handled citizens' concerns efficiently, and escalated major issues to supervisor.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Streamlined office operations by implementing efficient filing systems and organizational strategies.

• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

•Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

• Facilitated weekly calls and provided status reports to upper Management.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

•Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

• Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.

• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

• Created, maintained and updated filing systems for paper and electronic documents.