Olufolakemi Aregbesola

• Shadowed experienced recruiters to have hands on experience in the full cycle recruitment process in the public sector by:-

-Reviewing the approved Staffing Authorization Request (SAR) to

ensure completeness and accuracy

-Worked with hiring managers and recruiters to develop effective,

need specific competition strategy in line with internal policies

and practices

-Created the Integrated Staffing Document (ISD) from the position

description (PD) and the SAR

- Screen applications

-Conduct assessments( tests, interviews, reference and security

checks

-Offers(verbal & Letter of offers)

-Close & SAP reports (Staffing Document Checklist)

• Create job advertisement, assign vacancy in SAP and create electronic folder for competitions
• Edit, proofread and finalize job posting drafts for final approval by the Human Resource Manager (HRM), posted job advertisement on the Government of Manitoba website, social media platform (twitter) and submit required media requests to the Public Service Commission.
• Train and supervise colleagues and new intakes on talent sourcing processes.
• Respond to general candidate inquiries regarding specific competitions and escalate to appropriate employ, if required.
• Enter applications in SAP and ensure applicants are accurately coded, for example coding for employment equity status
• Prepare pre-interview and interview schedules for recruiters
• Prepare and send out applicant not successful and/or eligibility list letters upon direction from the recruiter.
• Close out competitions and run closing reports in SAP

• Experience performing full cycle recruitment including;
• Sourcing for qualified candidates on professional platforms and job boards
• Reaching out to candidates to schedule them for written tests and/or interviews
• Screening applicants’ Resume’s and compiling list of candidates to be invited to for written assessment or interview and sending the list to the Account Managers
• Preparing potential candidates for interviews with clients
• Joining clients to conduct interviews for job applicants
• Conducting reference checks for candidates being considered for job offers
• Discussing and negotiating offer with Candidates whose reference checks returned satisfactory
• Extending offer to successful candidates and prepare them for on boarding
• Preparing a detailed summary report of the recruitment process from the beginning to the successful candidate's onboarding for management's review and record-keeping, as well as the external client's information.

• Processed complex information and enquires; searched the computerized knowledge base to locate and link relevant data, in order to provide required information to the public over the phone.
• Interpreted and explained policies set by City Council and its implication to the general public.
• Performed complex mathematical calculations and explanations to inquiries on Property tax Accounts.
• Handled and processed sensitive information in a professional manner.
• Processed policy feedback and input from customers to the right quarters.
• Entered required information into the data base and generated service requests for the appropriate departments.
• Processed payments and fees for various City of Winnipeg departments.
• Dealt directly with the public over various channels including telephone and email.
• Prepared monthly reports on operational process outcomes for record-keeping and process improvement.

• Provided customers with product information and services
• Managed and resolved customer complaints via phone, email and other available sources

• Provided services to customers at point of sale and processed transactions accurately and timely
• Attended to all customer enquiries and provided information to customers on the company’s products

• Screened out and interviewed candidates for the Direct Sales Agent Role
• Provided on boarding and training to the new hires
• Enlightened clients on financial inclusion; an initiative targeted at reaching those in rural farming communities who have no access to banking facilities
• Assisted clients by proposing solutions to their financial objectives such as business expansion, lines of credit, loan syndication, debt management and investments.
• Prepared performance reports on a monthly and quarterly basis for management's evaluation and decision-making.

• Delivered excellent customer service to Clients from diverse fields in person and over the phone.
• Reviewed applications from customers for various bank products to ensure complete documentation and strict adherence to policies set by the regulating bodies
• Processed customer transactions in a timely and accurate manner giving keen attention to details.