OLUFEMI FAUSAT AJIBADE
Alliston,ON
Summary
Adept at crisis intervention and client advocacy, I enhanced community support and mental health recovery while at Lagos State Government. Skilled in training facilitation and data interpretation, I significantly improved service delivery and team efficiency, demonstrating a strong blend of analytical and interpersonal abilities.
Overview
9
9
years of professional experience
Work History
Social Welfare Officer
Lagos State Government
06.2018 - 04.2024
- Provided crisis intervention services when necessary by employing de-escalation techniques and coordinating with emergency services, ensuring immediate support for clients in distress.
- Organized workshops and training sessions aimed at building capacity among staff members in order to better serve the evolving needs of the community.
- Advocated for the rights of vulnerable individuals within the community, fostering a supportive environment conducive to mental health recovery.
- Maintained accurate and up-to-date case records using digital tools, promoting streamlined communication among team members and efficient caseload management.
Ticket Agent
Lagos State Government
01.2015 - 02.2018
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Monitored ticket sales and provided detailed reports to management.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
Education
Certificate - Standard First Aid-CPR/AED
Lionsguard Health And Safety Training Center
Barrie, ON07.2024
Bachelor of Science - Sociology
Lagos State University, Ojo
Nigeria04.2000
Skills
- Client Advocacy
- Training facilitation
- Policy analysis
- Data Interpretation
Languages
English
Native or Bilingual
meeting people
meeting people to learn new ideas
Timeline
Social Welfare Officer
Lagos State Government
06.2018 - 04.2024
Ticket Agent
Lagos State Government
01.2015 - 02.2018
Certificate - Standard First Aid-CPR/AED
Lionsguard Health And Safety Training Center
Bachelor of Science - Sociology
Lagos State University, Ojo
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