Olufemi Bamidele
Etobicoke,ON
Summary
Personable and dedicated Customer Service Representative with extensive experience in the service industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
First Bank of Nigeria, Lagos Nigeria
09.2015 - 09.2023
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Provided accurate, valid, and complete information to customers.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
Relationship Manager, Banking Operations
First Bank of Nigeria, Lagos Nigeria
06.2007 - 08.2015
- Assisted clients in setting up online banking services, debit cards.
- Advised customers on the best financial products that meet their needs.
- Assessed risk management practices for effectiveness in preventing losses due to fraud or negligence.
- Performed daily reconciliation of accounts to ensure accuracy of records.
- Tracked key performance indicators such as customer satisfaction ratings and retention rates.
- Researched complex customer issues to identify solutions or provide appropriate referrals.
- Implemented new technologies for improved operational efficiency.
- Analyzed customer feedback surveys to develop strategies for improving services.
- Provided customer service support for account opening, deposits, withdrawals and loan applications.
Education
Post-Baccaleurate Diploma - Business Management (Financial Services)
Humber College
Toronto, ON04-2025
Bachelor of Engineering - Chemical Engineering
Federal Univeristy of Technology, Minna
Nigeria01-2004
Skills
- Complaint resolution
- Account updating
- Inbound and Outbound Calling
- Call Management
- Data Entry
- Appointment Scheduling
- Information Security
- Data Collection
- Scheduling
- Conflict Mediation
- Technical Support
- Report creation
- Building rapport
- Account Management
- Minute Taking
- Customer consulting
Languages
English
Professional
Timeline
Customer Service Representative
First Bank of Nigeria, Lagos Nigeria
09.2015 - 09.2023
Relationship Manager, Banking Operations
First Bank of Nigeria, Lagos Nigeria
06.2007 - 08.2015
Post-Baccaleurate Diploma - Business Management (Financial Services)
Humber College
Bachelor of Engineering - Chemical Engineering
Federal Univeristy of Technology, Minna
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