Oludayo Israel Tokun
Winnipeg,Canada
Summary
Aspiring to join an establishment that champions professionalism and cultivates employee motivation, ensuring that professional ethics are upheld and expertise is effectively utilized for public service.
Overview
17
17
years of professional experience
Work History
Payment Services Officer (Call-center)
Service Canada: Employment and Social Development Canada (ESDC)
12.2022 - Current
- Validated client information and documentation, assessed eligibility for services and benefits, established over/underpayments, and managed life cycle of files.
- Determine the eligibility of persons applying for government benefits such as Employment Insurance (EI), Canada Pension Plan (CPP) and Old Age Security (OAS)
- Delivered program and client-specific information regarding benefit programs within Department.
- Determined reasons for loss of employment and assessed availability for work.
- Monitored benefit payments for accuracy and compliance.
Officer Induction Training Program (OITP) – Recruit Trainee
Canada Border Services Agency (CBSA) College
Rigaud, QC
01.2022 - 05.2022
- Border Operations
- People Processing – Immigration Acts and Regulations
- Goods Processing – Customs Acts, FPA Acts and Criminal Code of Canada
- Use of Force – Control and Defensive Tactics
Location Supervisor
DASCH Inc. (Direct Action in Support of Community Homes Inc.)
02.2015 - 01.2022
- Upheld DASCH Inc. Policy Manual, Orientation Manual (Part B), Residential Care Licensing Manual, and Vulnerable Person’s Living with a Mental Disability Act to ensure compliance and quality care.
- Ensuring the provision of training and support for skill acquisition that develops competencies with personal care, daily living and social skills.
- Promoting self-determination through development and maintenance of support networks, recognizing that people with intellectual disabilities can make their own decisions, encouraging self-directed decision-making and ensuring assistance is provided to help people understand choices to make an informed decision.
- Participate in the coordination of weekly activities; adhering to social role valorization principles, promoting individual recreational, vocational and educational requirements and encouraging community involvement and relationships with friends and family.
- Maintained effective communication with key members of individuals’ Support Networks (i.e., community service workers, day program staff, family, and substitute decision-makers) to foster collaboration and support.
- Ensure confidentiality of the person’s personal, medical and family history.
- Participated in person-centered planning meetings (i.e., IPP, PATH) and assisted people in planning to ensure adherence to their goals in relationships, education, and recreation.
Program/Research Manager
Centre for Disaster Risk and Crisis Reduction
Lagos, Nigeria
11.2009 - 02.2014
- Supported Executive Director in program initiatives, enhancing alignment with organizational goals
- Coordinated humanitarian responses with the ED, ensuring inter-agency organizations, NGOs, donors, and government agencies functioned effectively.
- Monitored and provided proactive and effective impact assessment of crisis.
- Prepared training and awareness resources for community and campaigns on elections, environment, alternative dispute resolutions and security
- Contributed to proposal and program reports, ensuring clarity and impact of funding requests
- Assisted in framing and designing of survey questions
- Conducted all pre-field research visits and maintain contacts
- Executed various administrative tasks to support team operations. and take proactive decisions
Education
Diploma - Justice and Public Safety with Honors
Red River College
Winnipeg, MB12-2021
Canadian School of Peacebuilding (Summer Courses) -
Canadian Mennonite University
Winnipeg, MB Canada01-2016
Master of Science - Political Science (M.Sc.) (International Relations Major)
University of Lagos
Akoka-Lagos, Nigeria01-2012
Master - International Law and Diplomacy (MILD)
University of Lagos
Akoka-Lagos, Nigeria01-2011
Bachelor of Arts (Hons) - International Relations
Ambrose Alli University
Ekpoma-Edo, Nigeria01-2004
Skills
- Eligibility determination
- Benefit assessment
- Compliance monitoring
- Client assessment
- Detail orientation
- Microsoft Office Suite, Internet, and Email
- Critical thinking
- Initiative and innovation
- Critical thinking
HIGHLIGHTS OF QUALIFICATIONS
Excellent English verbal, writing communication skills, and ability to speak in a clear and concise manner, including while conducting interviews
COMMUNITY VOLUNTEER EXPERIENCE (2011-2018)
- Red Cross Winnipeg, Emergency and Disaster Management Volunteer, Winnipeg, 2018
- Canadian Red Cross Society, International Humanitarian Law, Winnipeg, 2018
- Prepared training materials for the delivery of courses and workshops, 2018
- Delivered training on International Humanitarian Law, 2018
- Delivered workshops on Canada and Conflict, 2018
- Confident in facilitating various workshops and presentations, 2018
- Non-Violent Crisis Intervention – DASCH Inc., Winnipeg, 2015
- Neighborhood Awareness on Terrorism, Lagos Nigeria, 2012
- Team working and Strategic Planning Training, Lagos Nigeria, 2011
- Ethics of Conducting Research, Lagos Nigeria, 2011
- Disaster Management Mechanisms Training, Ibadan Nigeria, 2011
CANADA SCHOOL OF PUBLIC SERVICE COURSES
Applying a Black-Centric Lens - July 2026
Stewardship of Information and Workplace Behaviours - July 2026
Discover Cyber Security – June 2025
Communication with Tact and Diplomacy – December 2025
Customer Service: Discovering Customer Needs – December 2025
Effective Team Communication – October 2024
Polishing Your Feedback Skills – October 2024
Values and Ethics Foundations for Employees – December 2022
Who We Work For – December 2022
Timeline
Payment Services Officer (Call-center)
Service Canada: Employment and Social Development Canada (ESDC)
12.2022 - Current
Officer Induction Training Program (OITP) – Recruit Trainee
Canada Border Services Agency (CBSA) College
01.2022 - 05.2022
Location Supervisor
DASCH Inc. (Direct Action in Support of Community Homes Inc.)
02.2015 - 01.2022
Program/Research Manager
Centre for Disaster Risk and Crisis Reduction
11.2009 - 02.2014
Diploma - Justice and Public Safety with Honors
Red River College
Canadian School of Peacebuilding (Summer Courses) -
Canadian Mennonite University
Master of Science - Political Science (M.Sc.) (International Relations Major)
University of Lagos
Master - International Law and Diplomacy (MILD)
University of Lagos
Bachelor of Arts (Hons) - International Relations
Ambrose Alli University