Oludare Ishola
Cambridge,Canada
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office System Analyst
City Of Kitchener
Kitchener, Canada
08.2021 - Current
- Training existing and new users in computer operation
- Review quarantine emails using Microsoft Defender to approve or deny user requests for release
- Carry out action plans on virus infected device
- Install, configure, and support computer hardware and applications
- Generate computer operation instruction and document it in a database
- Organize and plan operating system deployment to end-users
- Respond to user inquiries via phone, email, or chat
IT Consultant
Halton Regional Police
Oakville, Canada
02.2021 - 05.2021
- Apply Windows 10 image to new computer assets
- Organize and plan deployment of end-users
- Migrate user profiles to new image
- Managed the decommissioning, inventorying, and disposal of outdated equipment
- Generated weekly project progress reports
Jaguar Land Rover
Mississauga, Canada
10.2014 - 09.2020
- Company Overview: End User Support (@ Tata Consulting Services Canada)
- Supported chief executives
- Maintained Phone directories, inventory and performed asset management
- Coordinated, supervised, and monitored IT projects with vendors and other team members
- Administered Operating Systems (Windows and Mac) including their affiliated mobile devices (Android and Apple IOS)
- Supported window 10, Goggle suite, and Office 365 (One Drive, Teams, Share Point, Outlook)
- Configured PCs, mobile devices (iMac/iPhone), voice/video Conference and Peripheral devices
- Provided training, developed instruction manuals & participated in software testing
- Managed the decommissioning, inventorying, and disposal of outdated equipment
- End User Support (@ Tata Consulting Services Canada)
Desktop Technician
Lakehead University
Orillia, Canada
10.2012 - 04.2014
- Provided desktop support to students, staff and faculty members
- Problem diagnostics and resolution on Mac and Windows operating system (Windows 8, 7 & XP)
- Imaged and Deployed Window 7 /10 and specialized education software
- Responded and provided excellent service to customer’s inquiries by telephone and email
- In addition to customers’ inquiries, followed up for updates and closed incident reports
- Monitored and serviced campus printers (Lexmark & Toshiba) to ensure minimal interruptions
- Firm understanding of IP phones and IP networking
- Set up and repaired PCs, Laptops, projectors and Videoconference unit
Desktop Deployment Technician
Buchanan Technologies
Mississauga, Canada
04.2012 - 07.2012
- Liaised with vendors and other members of the team to execute projects
- Hardware set-up (PC, Laptop, Printer, Scanner, blackberry and IP Phone)
- Prepared formal reports and technical documentation
- Diagnosed network issues relating to computer and phone connectivity
- Configured Microsoft outlook 2010 for email access and calendar sharing
IT Service Desk Analyst
Oxford Health
, United Kingdom
06.2011 - 01.2012
- Provided telephone and desktop support to over 6000 users in more than 200 locations
- Performed installations and configuration of computer hardware and Microsoft operating System
- Configured wireless and VPN client for remote access
- Performed PC upgrades based on the annual PC Upgrade Plan
- Participated in project related work including rollouts (e.g., Windows 7) and migration
- Managed user account creation, deletion and modification on server 2008 Active Directory
Education
Graduate Certificate - Cybersecurity and Threat Management
Seneca Polytechnic
Toronto, Canada02.2025
IT System Analyst -
York University
Toronto, Canada12.2018
MSc. - Computer Networking
Sheffield Hallam University
Sheffield, UK12.2009
Post Graduate Diploma - Strategic Business Information Technology
College of Computer Training
Dublin, Ireland12.2008
Advance Diploma - Electrical and Electronic Engineering
The Polytechnic Ibadan
Ibadan12.2004
Skills
- Microsoft Windows Operating Systems
- Microsoft Defender
- Azure
- Microsoft 365 Admin Center
- VMware
- Metasploitable
- Kali Linux
- Cisco Switches
- Cisco Routers
- Team Building Skills
- Planning
- Organization
- Coordination
Certification
- CompTIA A+
- CompTIA Server+
- CompTIA Security+ (In view)
Timeline
Office System Analyst
City Of Kitchener
08.2021 - Current
IT Consultant
Halton Regional Police
02.2021 - 05.2021
Jaguar Land Rover
10.2014 - 09.2020
Desktop Technician
Lakehead University
10.2012 - 04.2014
Desktop Deployment Technician
Buchanan Technologies
04.2012 - 07.2012
IT Service Desk Analyst
Oxford Health
06.2011 - 01.2012
Graduate Certificate - Cybersecurity and Threat Management
Seneca Polytechnic
IT System Analyst -
York University
MSc. - Computer Networking
Sheffield Hallam University
Post Graduate Diploma - Strategic Business Information Technology
College of Computer Training
Advance Diploma - Electrical and Electronic Engineering
The Polytechnic Ibadan
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