Oluchi Igbeaku Ozoemelam
Ottawa,ON
Summary
Highly dependable individual focused on supporting cross-functional teams to increase customer satisfaction through process improvement. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. A goal-oriented individual with excellent oral, written, and listening communication abilities. Possesses in-depth knowledge of customer service, business development, stock taking, and administrative management with excellent multi-level communication skills. Having the ability to quickly undertake projects and adapt to new environments. Seeking an engaging position in a company where hard work and success are rewarded and in turn yield towards the growth and stability of the firm.
Overview
3
3
years of professional experience
Work History
Customer Relations Consultant
Reliance Home Comfort
12.2023 - Current
- Providing excellent customer service by answering inquiries, addressing concerns, and resolving issues related to pension accounts and services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Executed record filing system to improve document organization and management.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
- Created and maintained databases to track and record customer data.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
Customer Service Representative
Marriott Vacations Worldwide
12.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Taking over 50 calls per day
Marketing Strategist
Ace Management Group Inc.
07.2023 - 10.2023
- Thoroughly track, organize and document all interactions with current consumers and potential new leads ensuring all departments are fully aware and all on track with one another.
- Assisted customers with product selection based on individual needs and preferences.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Supported sales team efforts by coordinating promotional materials and assisting with proposal development for prospective clients.
Guest Experience Leader
McDonald's
02.2022 - 09.2022
- Recognized as best customer service personnel for August through customers survey.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Strategy Intern
Lagos State Internal Revenue Service
06.2021 - 07.2022
- Worked proficiently with Microsoft office and Google workspace.
- Optimized system use by preparing training manual for team members covering proper clerical procedures.
- Prepared project presentations and reports to assist senior staff.
- Managed office calendar effectively, scheduling appointments and reserving meeting spaces as needed for optimal workflow organization.
- Participated in client meetings, effectively communicating ideas and addressing concerns related to proposed strategies.
- Analyzed problems and worked with teams to develop solutions.
Education
Post Graduate diploma - Strategic Management
Centennial College
Toronto, ON06.2023
Post-Graduate diploma - Organization Management
Cambrian College
Greater Sudbury, ON06.2022
Bachelor's Degree - Policy and Strategic Studies
Covenant University
Ota10.2021
Skills
- Supervising Experience
- Team Management
- Employee Evaluation
- Effective Communication
- Problem Solving
- Leadership
- Active Listening
- Ability to Adapt
- Communication skills
- Administrative Experience
- Strategic Planning
Personal Information
- Total Experience: 4
- Highest Education Level: Post Graduate Diploma
Timeline
Customer Relations Consultant
Reliance Home Comfort
12.2023 - Current
Customer Service Representative
Marriott Vacations Worldwide
12.2023 - Current
Marketing Strategist
Ace Management Group Inc.
07.2023 - 10.2023
Guest Experience Leader
McDonald's
02.2022 - 09.2022
Strategy Intern
Lagos State Internal Revenue Service
06.2021 - 07.2022
Post Graduate diploma - Strategic Management
Centennial College
Post-Graduate diploma - Organization Management
Cambrian College
Bachelor's Degree - Policy and Strategic Studies
Covenant University
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