Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Oluchi Iyamah

Dieppe,Canada

Summary

Compassionate Personal Care Aide with over 5 years experience in providing support to elderly and disabled clients . Skilled in assisting with daily living activities, medication management, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support.

Overview

8
8
years of professional experience

Work History

Personal Support Worker

Omni Quality
New Brunswick, NB
12.2024 - Current
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Laundered clothing and bedding to prevent infection.
  • Assisted clients with maintaining good personal hygiene.
  • Supported bathing, dressing and personal care needs.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Recorded client status progress and challenges in logbooks and reports.
  • Developed positive relationships with patients by demonstrating empathy and respect for their needs.

Customer Service Representative

Concentrix
Toronto, ON
04.2024 - 12.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Resolved customer complaints promptly and efficiently.

Customer Care Representative

TTEC
Ontario
05.2023 - 12.2023
  • Resolved customer inquiries efficiently, enhancing satisfaction and retention
  • Achieved high customer satisfaction scores through prompt issue resolution
  • Utilized CRM tools to streamline communication and improve response times
  • Handled complex issues with empathy, resulting in positive feedback
  • Contributed to team goals by supporting colleagues in challenging cases

Customer Care Representative

Teleperformance
Ontario
09.2022 - 01.2023
  • Handled customer inquiries with enthusiasm, resolving issues promptly and maintaining high satisfaction rates
  • Developed expertise in product knowledge
  • Consistently met and exceeded performance targets, contributing to improved customer retention
  • Implemented efficient call handling techniques
  • Provided empathetic support to diverse clientele, ensuring positive experiences
  • Collaborated with team members to address complex customer needs
  • Meticulously documented customer interactions, identifying trends to enhance service quality

Support Worker

Lifestyle Solutions
, Australia
04.2017 - 04.2022
  • Offered comprehensive care to individuals with disabilities and elderly clients.
  • Administering medication and adherence to individual support plans.
  • Completing clear, concise, and factual handover notes and incident reports.
  • Providing personal care, such as toileting, showering, feeding, and dressing, when required.
  • Helping customers engage with their local communities and culture through access to Community Participation Programs, and recreational activities.

Education

Post Graduate Certificate - Big Data Analysis

Lambton College
Ontario
08.2023

Certificate III - Individual Support (Ageing)

Fox Education and Consultancy
Australia
06.2019

B.Sc. - computer science

Michael Okpara University of Agriculture
Nigeria
12.2010

Skills

  • Personal hygiene support
  • Patient monitoring
  • Infection control
  • Administer medications
  • Ensure a clean and safe environment
  • Support clients with dementia
  • Person-centered care
  • Assisting with activities of daily living
  • Experience in the disability and aged care sectors
  • Behavioral management
  • Strong communication skills
  • Documentation and reporting
  • CPR
  • First Aid
  • Manual handling training

Personal Information

Title: Support Worker

Timeline

Personal Support Worker

Omni Quality
12.2024 - Current

Customer Service Representative

Concentrix
04.2024 - 12.2024

Customer Care Representative

TTEC
05.2023 - 12.2023

Customer Care Representative

Teleperformance
09.2022 - 01.2023

Support Worker

Lifestyle Solutions
04.2017 - 04.2022

Post Graduate Certificate - Big Data Analysis

Lambton College

Certificate III - Individual Support (Ageing)

Fox Education and Consultancy

B.Sc. - computer science

Michael Okpara University of Agriculture

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Oluchi Iyamah