Oluchi Iyamah

Dedicated and empathetic Customer Care Representative with several years of experience providing exceptional service. Adept at handling various inquiries, resolving issues efficiently, and ensuring compliance with regulations and policies. Skilled in managing complex customer concerns while maintaining professionalism and confidentiality. Demonstrates a deep understanding of organizational goals and the importance of clear communication, particularly in addressing diverse community needs. Known for problem-solving abilities, attention to detail, and a commitment to enhancing the customer experience. Proven track record of maintaining high levels of customer satisfaction, while contributing to the overall efficiency of public service operations. Fluent in English, and proficient in CRM tools, ensuring streamlined case management and accurate record-keeping. Passionate about fostering positive relationships with citizens and delivering timely, respectful, and effective solutions.