Summary
Overview
Work History
Education
Skills
Timeline
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Oluchi Ajoku

Kamloops,BC

Summary

Highly enthusiastic and motivated customer-oriented professional eager to leverage my experience, strong communication, time management and financial skills to enhance customers’ experience through positive and efficient services.

Overview

13
13
years of professional experience

Work History

Sales Manager

Somitaz and Co Investment Nigeria Ltd
08.2018 - 07.2024
  • Identified market trends to achieve growth targets and market expansion
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Collaborated with team members to promote a positive and inclusive work environment.

Customer Service Officer

First bank of Nigeria ltd
03.2014 - 07.2017
  • Assessed and addressed customer needs, recommending tailored banking solutions while maintaining confidentiality in handling sensitive information.
  • Promptly resolved customers complaints, escalating issues when necessary for optimal service.
  • Encouraged a diverse and inclusive work environment through open communication, collaboration and team work.
  • Initiated ideas that contributed to enhanced customer experiences.
  • Promoted banking products to meet assigned goals and business objectives in adherence to operational and compliance standards.
  • Demonstrated strong time management and organizational skills in a fast-paced environment.
  • Used MS Office tools (Word, Excel, Outlook) and internet resources effectively to support daily operations.

Bank Teller/Funds Transfer

First Bank of Nigeria Ltd
02.2011 - 12.2013
  • Processed financial transactions (deposits, withdrawals, bill payments) with strict adherence to operational and compliance standards
  • Ensured the efficient and secure inter, intra and international transfer of funds
  • Prompt resolution of customers complaints, escalating issues when necessary for optimal service
  • Collaborated with team members to promote a positive and inclusive work environment

Education

B.Tech - Agricultural Economics and Extension

Federal University of Technology
Owerri, Imo State
12-2002

Skills

  • Time Management and org
  • Problem Solving and Result-Oriented
  • Financial Transaction Processing
  • Strong Communication
  • Excellent Customer Service
  • Regulatory Compliance
  • Microsoft Proficiency
  • Attention to details and Motivation to learn new skills
  • Organizational and Administrative skills
  • Team Player
  • Retail Sales
  • Product Knowledge

Timeline

Sales Manager

Somitaz and Co Investment Nigeria Ltd
08.2018 - 07.2024

Customer Service Officer

First bank of Nigeria ltd
03.2014 - 07.2017

Bank Teller/Funds Transfer

First Bank of Nigeria Ltd
02.2011 - 12.2013

B.Tech - Agricultural Economics and Extension

Federal University of Technology

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Oluchi Ajoku