OLUCHI AJOKU
Kamloops,Canada
Summary
A service-oriented professional with diversified experience in the service industry. Resourceful and adept at resolving customers’ complaints and delivering exceptional customer experience. A self-driven individual with excellent communication and interpersonal skills aimed at achieving organizational growth in a professional environment through teamwork and high productivity while adhering to laid-down procedures.
Overview
13
13
years of professional experience
Work History
Sales Manager
Somitaz and Co Investment Nigeria Ltd
08.2018 - 07.2024
- Built and maintained strong relationships with key customers and stakeholders
- Resolved customer complaints and managed escalations to ensure customer satisfaction
- Supervised and supported staff under my purview to ensure efficiency while targets were met
- Increased sales of poultry products by 40% through building strong customer relationships with clients
- Identified market trends to achieve growth targets and market expansion.
Customer Service Officer
First bank of Nigeria ltd
03.2014 - 07.2017
- Welcomed customers with zeal and a pleasant and helpful attitude
- Ensured timely and efficient processing of customers' transactions
- Promoted and educated customers on various banking products and services to enhance their financial well-being
- Handled customer complaints with professionalism, ensuring quick and effective resolutions
- Built and maintained positive customer relationships by providing exceptional customer service
- Assisted customers with inquiries via inbound and outbound calls
- Collaborated with colleagues to ensure a seamless and positive customer experience
- Adhered to bank procedures and policy.
Cashier
First Bank of Nigeria Ltd
02.2011 - 12.2013
- Greeted customers with zeal and a pleasant and helpful attitude
- Receipt and payment of cash
- Ensured proper handling of cash, credit, and debit card transactions
- Balanced the cash account by counting cash at the beginning and end of the day to ensure accuracy
- Provided exceptional customer service by addressing inquiries and prompt complaint resolution
- Ensured organization and tidiness of payment area
- Promoted and educated customers on various banking products and services to enhance their financial well-being
- Carried out due diligence in the execution of transactions.
Education
Postgraduate Diploma (PGD) in Management -
Ignatius Ajuru University of Education
Rivers State, Nigeria01.2023
B.Tech - Bachelor in Agricultural Economics and Extension -
Federal University of Technology
Owerri, Imo State, Nigeria01.2019
Skills
- Retail sales operations
- Team Player
- MS Office
- Excellent communication skills
- Resolution-oriented
- POS operations
- Attention to details
- Cash handling
- Sales Tracking
- Client Relationship Management
- Sales Planning
References
Available on request
Timeline
Sales Manager
Somitaz and Co Investment Nigeria Ltd
08.2018 - 07.2024
Customer Service Officer
First bank of Nigeria ltd
03.2014 - 07.2017
Cashier
First Bank of Nigeria Ltd
02.2011 - 12.2013
Postgraduate Diploma (PGD) in Management -
Ignatius Ajuru University of Education
B.Tech - Bachelor in Agricultural Economics and Extension -
Federal University of Technology
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