OLUBUNMI ALABI
Thorold,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in different companies. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Call Centre Agent
DARASILDAMOLS COMMUNICATION
Ikeja, Lagos
11.2022 - 12.2023
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Managed over 100 customer calls Per day and also increased sales by 20% every month.
- Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
- Collaborated with colleagues and other departments, such as technical support or sales teams, to ensure seamless customer experiences and resolutions.
- Assisted customers in resolving problems or complaints, such as technical issues with services, billing discrepancies, or service disruptions.
- Agents troubleshoot technical issues by providing step-by-step instructions or escalating complex problems to specialized departments.
- Managed incoming calls, emails, and chats to address customer needs and concerns. Managed multiple communication channels simultaneously, including phone, email, and live Chats.
- Established strong customer relationships, building recommendations and loyalty.
Transaction Officer/Customer Service Agent
Access Bank Plc
Ikeja, Lagos
04.2014 - 11.2022
- Handled their day-to-day financial transaction for customers which includes transfers, deposits, withdrawals and checking transactions.
- Implemented process improvements for increased efficiency in transaction processing.
- Provided copies of paperwork like cancelled cheques when requested.
- Counted their cash drawers at the start and close of business.
- Verified customers means of identification to meet with bank policies.
- Authorization from supervisors for large and/or international transactions to meet with policies of the bank.
- Informed customers about the types of accounts available and their minimum balances and other requirements to open accounts.
- Educate customers about our offers and making appointments to speak with financial Advisors,
Customer Service Representative
Hamfareed Resources
Okota, Lagos
07.2012 - 02.2014
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed product demonstrations and presentations for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated complaints from customers regarding the establishment's goods, services, and policies.
- Managed a high-volume customer service desk, consistently receiving commendations for patience, problem-solving, and timely resolution.
- Delivered exceptional customer service by targeting solutions to individual customer situations and needs.
- Handled customer complaints, provided solutions,alternatives, and follow-up to ensure resolutions within the time frame.
Call Centre Agent
Akins Village concept
Ikeja, Lagos
05.2011 - 06.2012
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organizational and time management skills while managing multiple project.
- Identified the needs of various customers, clarified information, embarked on necessary research, and provided lasting solutions to customer's problems.
- Routed calls to the appropriate channel and moves complex issues or complaints to supervisors.
- Willing to work during extended odd hours and/or during holiday periods.
- Responsible for managing a whole lot of incoming and outgoing calls in the organization.
- Made sure that whatever response given to the customer is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues.
Education
Postgraduate Diploma - International Business Management (In View)
Niagara College
Ontario08.2024
Skills
- Excellent interpersonal and good communication skills
- Critical thinking
- Customer satisfactory and Problem solving
- Creativity and Data analysis
- Troubleshooting
- Teamwork/Good Communication
- Quality assurance
Languages
English
Full Professional
Additional Information
Awards & Honors:
● Employee of the year at Darasildamols Communication.
● Best Performer award at Hamfareed Resources.
● Fastest learners award at Akins Village Concept.
Extracurricular Activities:
● Presiding Officer for Independent National electoral Commission
● Customer service volunteer
Timeline
Call Centre Agent
DARASILDAMOLS COMMUNICATION
11.2022 - 12.2023
Transaction Officer/Customer Service Agent
Access Bank Plc
04.2014 - 11.2022
Customer Service Representative
Hamfareed Resources
07.2012 - 02.2014
Call Centre Agent
Akins Village concept
05.2011 - 06.2012
Postgraduate Diploma - International Business Management (In View)
Niagara College
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