Olubukola (Bukky) Bewaji
Calgary,Canada
Summary
A detail-oriented IT professional committed to improving organizational outcomes by monitoring performance initiatives. Leverage expertise in analyzing requirements, improving business processes, and ensuring client satisfaction. Focused on planning, implementing, and optimizing procedures. Specializing in SaaS, ERP, Information System implementations and IT solutions delivery operations and dedicated to maximizing quality.
Overview
11
11
years of professional experience
4
4
Certification
Work History
Junior Reporting Analyst
Bell Aliant
01.2017
- Analyzed and prepared data-driven reports; utilized data from SQL queries, analyzed data with MS Excel and converted data into well-designed reports
- Coded verbatim using verbatim grouping on survey discoveries to classify customer needs and concerns and used insights to improve data-driven business decisions
- Increased quality assurance by listening to customer calls and generating reports
- Recognized as an enthusiastic team player by management
- Contributed and collaborated on a business change management project by providing data analysis support and insights during the process.
Senior Business Quality Analyst
Thesis
01.2022 - Current
- Led User Acceptance and Systems Integration Testing strategy and procedures, resulting in a 15% increase in testing accuracy, ensuring higher quality software deliverables and improved customer experience
- Served as a Customer-focused Subject-matter expert and created best practice SOPs, templates, and tools that reduced manual task time by 20%, enhancing operational efficiency and streamlining business operations
- Enhanced strategic decision-making efficiency by 25% through the establishment of workshops and meticulous requirement gathering, coupled with the creation of detailed technical documentation, leading to optimized product usage
- Reduced risks and vulnerabilities by performing role-based access testing to ensure that the principle of least privilege is enforced
- Contributed to tooling and processes built to scale compliance to ensure alignment with industry regulatory requirements
- Developed strategy for traceability by implementing a comprehensive traceability process in Azure DevOps, ensuring 100% coverage and traceability between requirements, test cases and test result
- Leveraged technology solutions and advanced analytics capabilities to monitor key performance indicators, classify customer requests into groups and pinpoint opportunities for process improvement enhancement
- Increased requirement completeness by 20% through the authorship of user stories and Acceptance criteria, ensuring total end to end coverage
- This resulted in improved project delivery and reduced rework
- Authored test cases creation and execution which enabled thorough testing reducing defects and improved software performance.
- Created and revised procedures, checklists and job aids to reduce errors.
- Analyzed quality and performance data to support operational decision-making.
Business System Analyst
Dayforce
01.2021 - 01.2022
- Analyzed functional requirements gaps, leading to the implementation of 10 technical solutions and workarounds, resulting in a 30% increase in user satisfaction and productivity
- Enhanced information accessibility and user experience on SharePoint, resulting in a 30% increase in user satisfaction and improved overall productivity for the business
- Developed template for tracking business process standards, increasing standard coverage by 25% and ensuring compliance with industry regulations
- Improved HR Payroll process efficiency by 25% through the creation of process and value stream maps, ensuring that stakeholders were properly informed of process re-engineering, resulting in a more streamlined and effective workflow
- Reduced case resolution time by 30% by implementing effective routing and triaging strategies in Salesforce, leading to enhanced productivity and customer satisfaction
- Conducted thorough analysis on survey data, resulting in valuable findings on NPS score and application usage, driving strategic decisions to enhance customer satisfaction and application usability
- Enhanced stakeholder alignment by 30% through a comprehensive release readiness document, leading to increased project transparency and efficiency
- Authored comprehensive internal documentation, including user guides and business rules, which contributed to a 40% increase in operational efficiency and a 25% reduction in onboarding time for new clients.
Business System Analyst | Quality Assurance Specialist
IBM
01.2018 - 01.2021
- Elicitation of business requirements through different approaches and documentation of these requirements after facilitation with Business stakeholders for a Healthcare application
- Evaluated AI model for outputs and user interactions data, leading to iterative optimizations and a 10% improvement in AI tool performance, enhancing user experience
- Collaborated with stakeholders, facilitated workshops, created business cases, and ensured precise issue identification, evaluation, and testing during the testing effort
- Streamlined project Estimation, scheduling, and planning in PI planning/Sprint, leading to improved team alignment, efficient resource allocation, and successful project execution, saving 15% in project time and resources
- Ensured 100% alignment of user stories and test cases with business requirements, leading to a seamless solution development process and successful project delivery
- Rigorously validated established requirements against business rules which ensured that the rules aligned with actual client/customer needs, delivering value-driven solutions
- Improved test coverage by 30% through collaboration with the team to thoroughly test end to end business processes within SAP S4HANA solutions, resulting in successful implementation and minimized post-implementation issues
- Produced a comprehensive User Interface (UI) document that emphasizes key user interfaces, scope, layouts, and effective design prototype techniques to enhance stakeholder understanding of the interface, leading to informed decisions and improved collaboration
- Decreased IT workload by 20% due to QA process improvement through automated regression testing using work soft automation.
Business Intelligence Specialist
Staples Canada
01.2017 - 01.2018
- Gathered and analyzed data to identify strategic solutions and report requirements
- Utilized SQL queries to extract and analyze data, resulting in a 20% increase in operational efficiency and informed critical business decisions, leading to improved performance and cost savings
- Streamlined decision-making and identified 25% efficiencies by optimizing data analysis, contributing to a 10% reduction in operational costs
- Increased business profit visibility by 25% through the development of MicroStrategy Dashboards, resulting in more informed decision-making and improved resource allocation
- Boosted report processing efficiency by 40% through the implementation of an automation framework using MicroStrategy and Alteryx, leading to quicker decision-making and improved productivity.
Business Technical Analyst
European All Freight Ltd
01.2013 - 01.2014
- Providing cargo services, ports & customs and freight forwarding services.
Education
Information Security Management -
Fanshawe College
London, ONMasters in E-Commerce -
Dalhousie University
Halifax, NSBachelor, Computer Engineering -
Covenant University
Skills
- Documentation
- SQL and Databases
- Data and Analytics
- Application Testing
- Functional Testing
- Integration Testing
- Regression Testing
- Automation Testing
- Information Security
- Stakeholder Management
- Business Intelligence
- Agile Methodology
- Process Modelling
- Gap Analysis
- Business Process Improvement
- Data Analysis
- Business System Analysis
- Project Management
- Microsoft Dynamics Business Central
- Consulting
- Requirement Gathering
- Risk Analysis & Management
- Organizational Change Management
- SDLC
- Relational Databases
- Troubleshooting
- Problem Solving
- Root Cause Analysis
- Test Plan Creation
- User Story Writing
- Compliance
- Communication
- Program Design
- Collaboration
- Leadership
- Microsoft Excel
- Data Validation
- Power BI Experience
- Analytical mindset
- Data Interpretation
- Technical Writing
- Business Analysis
- Requirements Analysis
Websites
Certification
- AWS Certified Solution Architect - Associate, 2024
- AWS Certified Cloud Practitioner certification, 2021
- Certification of Competency in Business Analysis (CCBA), 2020
- SAFe (scaled agile framework) SCRUM MASTER, 2021
- ITIL Training, 2016
- ICAgile Certified Professional Agile Team Facilitation, 2019
Technical Tools
- Windows
- Azure
- AWS
- DevOps
- API testing
- Microsoft Office (Excel, word, power point, Visio, MS Project)
- SQL
- Tableau
- Power BI
- SAP S4HANA
- GRC
- PIPEDA
- GDPR
- PCI DSS
- Work soft Automation
- SAP
- ERP
- IBM Blue works
- Teradata
- S/4HANA
- Fiori
- Net Suite
- Salesforce
- SaaS
- JavaScript
- Oracle
- MicroStrategy
- Okta
- SuccessFactors
- PeopleSoft
- JIRA
- Linux systems
- Confluence
- SharePoint
Timeline
Senior Business Quality Analyst
Thesis
01.2022 - Current
Business System Analyst
Dayforce
01.2021 - 01.2022
Business System Analyst | Quality Assurance Specialist
IBM
01.2018 - 01.2021
Junior Reporting Analyst
Bell Aliant
01.2017
Business Intelligence Specialist
Staples Canada
01.2017 - 01.2018
Business Technical Analyst
European All Freight Ltd
01.2013 - 01.2014
Information Security Management -
Fanshawe College
Masters in E-Commerce -
Dalhousie University
Bachelor, Computer Engineering -
Covenant University
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