Olubukola Aikore
Calgary,AB
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Tesco
United Kingdom, Darlington
04.2023 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Mentored new employees on procedures and policies to maximize team performance.
Customer Service Manager
Oaks Communications Ltd
Lagos, Nigeria
01.2018 - 01.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Monitored phone calls to provide feedback and coaching.
- Audited customer account information to identify issues and develop solutions.
Education
Bachelor of Science - Industrial Relations &Personnel Management
Lagos State University
Nigeria12-2009
Quality Customer Service Delivery And Satisfaction -
RIL Training School
NigeriaSkills
- Report Generation
- Paperwork Processing
- Call Management
- Information Security
- Data Entry
- Product Knowledge
- Inbound and Outbound Calling
- Appointment Scheduling
- Sales Expertise
- Multi-Task Management
- Lead Generation
- Prioritization
- Customer Service
- Minute Taking
Timeline
Customer Service Representative
Tesco
04.2023 - 12.2023
Customer Service Manager
Oaks Communications Ltd
01.2018 - 01.2023
Bachelor of Science - Industrial Relations &Personnel Management
Lagos State University
Quality Customer Service Delivery And Satisfaction -
RIL Training School
Similar Profiles
Faye GreenwoodFaye Greenwood
Tesco Colleague at TescoTesco Colleague at Tesco
Meena Reid D.o.B: 22-07-1977Meena Reid D.o.B: 22-07-1977
Fulfillment Shift Leader at TescoFulfillment Shift Leader at Tesco
Declan McAllisterDeclan McAllister
Customer assistant at TescoCustomer assistant at Tesco
Jack HodgeJack Hodge
General assistant at TescoGeneral assistant at Tesco
Pranjali AmbekarPranjali Ambekar
Senior Manager at Capgemini Canada INCSenior Manager at Capgemini Canada INC