OLUBUKOLA ADEBIYI
Edmonton,AB
Summary
Skilled healthcare professional with 10+ years of experience in pharmacy environments and a track record working in the health and wellness industry. Dedicated to maintaining smooth operations and helping customers with individual medication needs. Highly responsible in dealing with controlled substances; adept at dispensing medications with accuracy and efficiency; skilled in drug prescription, procurement and inventory management. Knowledgeable in medical terminology and scheduling. . Dedicated administrative professional well-versed in communication and team building., consistently providing exceptional customer engagement and satisfaction. Committed to providing unparalleled service to patients and achieving set organizational goals. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CUSTOMER RELATIONS ASSOCIATE
HGS Canada Inc.
07.2022 - 08.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed over 50 customer calls per day and increased sales returns by almost 5%.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
PHARMACEUTICAL CONSULTANT
Ethical Marketing & Services Ltd.
01.2020 - 03.2022
- Designed and implemented processes to improve pharmaceutical operations
- Developed efficient systems for drug development
- Reduced drug approval timing by ensuring strict compliance with regulatory requirements
- Redesigned system for effective drug distribution and utilized penetrative marketing techniques to drive sales.
- Defined and monitored cost containment measures.
SUPERINTENDENT PHARMACIST
Koelcity Healths Ltd.
01.2017 - 12.2019
- Led and managed a team of pharmacists and affiliate staff; and liaised with other healthcare professionals in the regional zone to ensure delivery of high-quality pharmaceutical care to every patient
- Oversaw overall management of pharmacy premises, achieving marked increase in efficiency of its day-to-day operations
- Implemented systems to improve processing of prescriptions and dispensing of medication.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
CHIEF PHARMACIST
Silver Brothers Pharm. Ltd.
11.2015 - 12.2016
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Managed drug and supply inventories.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Educated patients on proper medication use.
- Counseled patients regarding proper intake of medications.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
MANAGER, INVENTORY AND STORE
Boluke Pharmacy
04.2014 - 07.2015
- Selected to spearhead management of the central store for exceeding targets and proposing a model that succeeded in reducing number of expired medication on shelves by 30% in seven months
- Coordinated a team of four in inventory, stock-taking, store-keeping and managing effective supply chain system from the central store to five other outlets of the pharmacy.
- Accomplished multiple tasks within established timeframes.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
CLINICAL PHARMACIST, National Youth Service Corps
Adeoyo Maternity Teaching Hospital
05.2013 - 02.2014
- Carried out prescriptions assessments for both antenatal and post-natal patients
- Efficiently managed dispatch of surgical supplies to the hospital's theatres for birth procedures
- Collaborated in a team of two whilst liaising with other healthcare professionals to reduce prescription and medication errors thereby increasing positive patient outcomes by 20% in one year.
- Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
INTERN PHARCIST, Regulatory Affairs
National Agency For Food And Drug Administration And Control
04.2012 - 04.2013
- Was assigned to work in various directorates within the organization to learn processes involved in ensuring that drug and medical products meet applicable quality and safety regulations for public consumption
- Networked with pharmaceutical companies and laboratory scientists to facilitate drug research, plan drug trials; and review and interpret scientific report data
- Processed, compiled and submitted applications for approvals and permits of food and drug products in 50% less time resulting in significant decrease in long processing times
- Participated as a member of different regulatory teams across directorates on routine inspections to pharmacy premises and pharmaceutical manufacturing companies.
LOCUM PHARMACIST
Reddington Multi-specialist Hospital
11.2011 - 02.2012
- Joined a team of other healthcare professionals and specialists on ward rounds to assess patients' prognosis and help determine the best possible drug therapy course
- Reviewed prescriptions; learnt to identify potential drug interactions and correct them by alerting the on-call physician
- Prepared, packaged, labelled and dispensed medications with counselling to in- and out-patients.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
INDUSTRIAL TRAINEE
Therapeutics Laboratories (Nig) Ltd.
06.2010 - 10.2010
- Learnt the fundamentals and basic standard operating procedures of the pharmaceutical manufacturing industry
- Trained in three major sections/departments of the company which included: the factory where drug products manufactured and marketed by the company are formulated; the quality assurance laboratory where I participated in quality control testing of formulations; the packaging unit where final drug formulations are properly packed in their respective dosage forms for distribution.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
Education
BACHELOR OF PHARMACY (B.PHARM) - Pharmacy
UNIVERSITY OF LAGOS
Lagos, Nigeria.2011
Skills
- Prescription assessment & verification
- Dispensing medication
- Patient counseling
- Pharmaceutical care
- Pharmaceutical sales
- Customer relationship management
- Sales and marketing
- Healthcare marketing
- People management
- Time management, collaboration, and empathy
- Inventory and store management
- Customer Experience
Affiliations
Pharmaceutical Society of Nigeria. Association of Community Pharmacists of Nigeria. Association of Lady Pharmacists, Nigeria.
Certification
Global Public Health, SDG Academy, 2020
Timeline
CUSTOMER RELATIONS ASSOCIATE
HGS Canada Inc.
07.2022 - 08.2023
PHARMACEUTICAL CONSULTANT
Ethical Marketing & Services Ltd.
01.2020 - 03.2022
SUPERINTENDENT PHARMACIST
Koelcity Healths Ltd.
01.2017 - 12.2019
CHIEF PHARMACIST
Silver Brothers Pharm. Ltd.
11.2015 - 12.2016
MANAGER, INVENTORY AND STORE
Boluke Pharmacy
04.2014 - 07.2015
CLINICAL PHARMACIST, National Youth Service Corps
Adeoyo Maternity Teaching Hospital
05.2013 - 02.2014
INTERN PHARCIST, Regulatory Affairs
National Agency For Food And Drug Administration And Control
04.2012 - 04.2013
LOCUM PHARMACIST
Reddington Multi-specialist Hospital
11.2011 - 02.2012
INDUSTRIAL TRAINEE
Therapeutics Laboratories (Nig) Ltd.
06.2010 - 10.2010
BACHELOR OF PHARMACY (B.PHARM) - Pharmacy
UNIVERSITY OF LAGOS
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