Summary
Overview
Work History
Education
Skills
Certification
Transportation
Languages
Timeline
Generic

OLPHE MUSANGANYA

Hamilton,Canada

Summary

Experienced and highly motivated sales professional with 10 years of success in delivering exceptional customer service and exceeding sales results and consumer expectations in the manufacturing industry.

Strong knowledge of the end-to-end manufacturing process.

Skilled at building strong relationships and driving positive results by offering a unique blend of adaptability and determination, always eager to learn and grow within the sales and marketing field. Expertise in market activation, product penetration, market execution, door to door, market analysis, consumer engagement, E-Commerce model.


Overview

12
12
years of professional experience
1
1
Certification

Work History

Delivery Driver

DOORDASH & UBER
02.2024 - Current
  • Deliver assigned orders to customer accounts
  • Delivering goods on time
  • Follow traffic laws
  • Provide exceptional customer service to the clients
  • Attentive to details, ensuring accuracy in the delivery process
  • Confirms that client orders are correct and well received
  • Communicate with back office for any matter regarding customers’ orders, stores and customer’s complaints

Field Sales Manager

Heineken Company
06.2018 - 04.2023
  • Strong follow up and assessment of market execution by Sales Team and provide feedback and guidance
  • Conducted regular performance evaluations of team members, fostering an environment of continuous improvement.
  • Launched initiatives aimed at boosting employee morale, resulting in higher retention rates among the team members.
  • Monitored competitor activities closely, adapting tactics as needed to maintain a strong market position.
  • Established strong client relationships through consistent communication and excellent customer service.
  • Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
  • Warehouse activities: Checking stock level in territories depots to ensure the availability is full
  • Mentorship, training, Coaching, management and development of the sales team
  • Provide daily, weekly and monthly reports on market activities, competitor activities and improvement plan to achieve sales targets and deposit management
  • Joint Business Plan Management (JBP or PAC) and Memorandum of Understanding for growth sustainability
  • Work hand in hand with marketing, trade marketing, logistic, production and other departments for efficiently achieve Sales targets and maximize customer satisfaction.
  • Increase the products coverage by opening lot of depots to make sure availability is everywhere and in FULL

Coca Cola Brands Junior Sales Manager

Heineken Company
04.2017 - 06.2018
  • Negotiation and management of partnerships by monitoring the implementation and return on investment with alignment on the objective of achieving business objectives
  • Collaborate and partnering with Coca Cola Regional Management for different projects and initiatives
  • Coaching, management and development of the sales team, training and coaching
  • Responsible for the deployment of trade marketing programs in the assigned area
  • Integration of business conditions and market incentive strategies to maximize revenue and volume
  • Joint Business Plan (JBP or PAC) and Memorandum of Understanding for growth sustainability
  • Implemented effective sales strategies for improved market penetration and client acquisition.
  • Attended industry events and conventions to expain sales opportunities.
  • Collaborated with marketing teams to develop promotional materials that effectively communicated product benefits and features to potential customers.

Sales and marketing Representative

Heineken Company
03.2013 - 04.2017
  • Present, promote and sell products/services using solid arguments to existing and prospective customers
  • Perform costbenefit and needs analysis of existing/potential customers to meet their needs
  • Establish, develop and maintain positive business and customer relationships
  • Reach out to customer leads through cold calling and visits the market on daily basis
  • Make sure merchandizing is done effectively and consistent in all stores in the assigned area (Fridges, Shelves)
  • Warehouse activities: Ensuring the inventory stock is OTIF (On Time in Full) with every product by Safety First priority
  • Warehouse activities: Ensuring the FIFO, FEFO are respected in Stock movement with depots in the assigned area
  • Plan and make products promotion where applicable to boost the sales volume and maximize the profit
  • Resolve customer complaints and issues in a timely and professional manner
  • Analyze the territory/market’s potential, track competition sales activities and status reports with proposed actions

Education

Mini MBA - Business Management

INTERNATIONAL BUSINESS MANAGEMENT INSTITUTE
BERLIN, GERMANY
05-2021

BBA - Business Administration And Management

KIGALI INDEPENDENT UNIVERSITY ( ULK)
RWANDA
02-2012

Skills

  • Accounts management skills
  • Customer service skills
  • Consumer behaviors skills
  • Merchandising skills
  • Door 2 Door to deeply penetrate the market
  • Stock Management and inventory management skills
  • Customer Orders Process skills
  • Shelf and merchandizing skills
  • Direct Deliveries skills
  • E-Commerce skills
  • Problem solving Skills
  • Strong communication skills
  • Strong negotiation skills
  • Business development skills
  • Customer relationship management skills
  • Warehouse operations skills
  • Team player and self-motivated skills
  • Quick learner
  • Attention to details
  • Distribution management skills
  • Good organizational and time management skills
  • Leadership skills and Team management skills
  • Presentation Skills
  • Events and marketing campaign Skills
  • Adaptability and active listener skills
  • Analytical skills
  • Computer skills MS Office

Certification


  • WHMIS
  • Essential Safe Manual Handling
  • CPR-AED-First Aid
  • Fire protection and Prevention-OSHA
  • Customer Service (customer satisfaction by high customer Service delivered)
  • Profit Story training - Heineken Global Sales Academy
  • Customer Planning Training & Essential Customer Planning Training
  • Customer Motivations Training - Heineken Global Sales Academy
  • Essential Selling Skills Training - Heineken Global Sales Academy
  • Profit Story and Essential Selling skills - Heineken Global Sales Academy
  • Market Perfect Execution Version 3.1 - Heineken Global Sales Academy
  • Territory Management Training - Heineken Global Sales Academy
  • Distribution Management Skills - Heineken Global Sales Academy
  • Team Development management skills - Heineken Global Sales Academy
  • Strategy and Operations - International Business Management Institute Berlin
  • Marketing and Communication - International Business Management Institute Berlin

Transportation

CAR

Languages

French
Full Professional
English
Full Professional

Timeline

Delivery Driver

DOORDASH & UBER
02.2024 - Current

Field Sales Manager

Heineken Company
06.2018 - 04.2023

Coca Cola Brands Junior Sales Manager

Heineken Company
04.2017 - 06.2018

Sales and marketing Representative

Heineken Company
03.2013 - 04.2017

Mini MBA - Business Management

INTERNATIONAL BUSINESS MANAGEMENT INSTITUTE

BBA - Business Administration And Management

KIGALI INDEPENDENT UNIVERSITY ( ULK)

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OLPHE MUSANGANYA