Ololade Odedeyi
miramichi
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Dangote Project Limited
Lagos
08.2020 - 07.2023
- Discussed account details with customers and recommended products and services to them based on listening to their needs and interests
- Solved problems with billing, service or product quality issues customers called about by making referrals to the appropriate supervisor, investigating billing details or scheduling service appointments
- Achieved high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution
- Entered orders for customers in a computer system for products or services and recorded customer information in the database
- Processed refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback.
Assistant Spare Manager
Huawei Technologies Company, SVMS
Lagos
06.2019 - 07.2020
- Assisted in the creation of spare parts lists and project maintenance manuals as needed
- Processed invoices and send shipment confirmations to customers and trace shipments for customers
- Used tools to monitor working hours, plans, and expenditures (OWX, EXCEL).and maintained project status in the IT tracking system
- Coordinated complex schedules, including arranging meetings and appointments
- Handled escalation and problem resolution and monitored inventory/ stock reconciliation.
Project Manager Intern
Perpetual Bond Integrated Network
Lagos
07.2018 - 05.2019
- Worked with senior project managers to assist with their day to day functions
- Facilitated management and tracking of the IT Project portfolio, including working with Lead PMs on status updates
- Assisted with updates to project management processes and templates
- Assisted project managers by tracking, organizing and analyzing project financial information
- Prepare financial metric information for project managers’ monthly reporting.
IT Technical Sales Specialist
Lotus Beta Analytics Nigeria Limited, Microsoft
01.2018 - 07.2018
- Sold Microsoft enterprise software and hardware to Fortune 500 Companies (Rain-oil, Meristem, Unity Bank, Bell Oil and Gas, Corel pay)
- Actively involved in the development of Test Base for Microsoft 365
- Build and deploy solutions to the Microsoft Azure Cloud platform and manage application lifecycle using Azure DevOps
- Maintained key customer relationships and develop and implement strategies for expanding the company’s customer base
- Excellent interpersonal skills, including the ability to communicate on the telephone and e-mail in a professional, positive and courteous manner
IT Business Analyst
Excellent Gold Nigeria Limited
Lagos
05.2015 - 12.2017
- Enhanced the functionality of the website (i.e., redesign of the website, integration of internet and intranet etc.) and manages specific projects related to the website
- Assisted in planning/scheduling major or long-term projects Engaged closely with partners to develop and expand reporting capabilities
- Analyzed business data and reports the performance of the organization
- Provided internal IT support for hardware and software applications for the department
- Used business intelligence solutions to provide consistent and transparent access to information.
IT Support Technician
Nigerian National Petroleum Corporation, NNPC
Lagos
04.2013 - 12.2013
- Communicated clearly and effectively with users, asking questions and listening actively to responses to develop an understanding of technical issues
- Diagnosed technical issues, identifying, and implementing corrective solutions
- Guided users step-by-step through installations and technical fixes via phone call, email, and live chat
- Troubleshoot technical issues using common techniques and offered customers options to resolve concerns
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
Education
B.Sc. - Information Technology
Ghana Technology University College
2015
MBA (Master - Business Administration
Ajayi Crowther University
2023
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementTimeline
Customer Service Representative
Dangote Project Limited
08.2020 - 07.2023
Assistant Spare Manager
Huawei Technologies Company, SVMS
06.2019 - 07.2020
Project Manager Intern
Perpetual Bond Integrated Network
07.2018 - 05.2019
IT Technical Sales Specialist
Lotus Beta Analytics Nigeria Limited, Microsoft
01.2018 - 07.2018
IT Business Analyst
Excellent Gold Nigeria Limited
05.2015 - 12.2017
IT Support Technician
Nigerian National Petroleum Corporation, NNPC
04.2013 - 12.2013
B.Sc. - Information Technology
Ghana Technology University College
MBA (Master - Business Administration
Ajayi Crowther University
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