Ololade Awosemo
Oshawa,ON
Summary
Smart Support Specialist that develops innovative solutions to unforeseen issues. Competent manager of Several systems spread across single or multi-site installations. Maintains exceptional uptime figures through hands-on management of all hardware and software assets. Detail-oriented Account Manager with over 3 years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Success Account Manager Assist
TEK EXPERTS NIGERIA
01.2023 - 01.2024
- Directly managed and conducted a team accountable for end-to-end Customer Success planning and delivery reviews
- Updated Operational Hygiene Checks by Developing and implementing compliance programs, coordinating software compliance audits, and reporting
- Assisted in updating Major Incident Response Plans by engaging with customers and addressing critical situations and escalations effectively for CSAMs
- Facilitated communication primarily via email, with occasional phone calls.
Partner Success Specialist
GLOVO
01.2022 - 01.2023
- Onboarding quality partners, training and guiding partners to successfully use the Glovo partners app
- Focused on ensuring that partners can deliver optimum value to customer by equipping them with knowledge
- Maintaining healthy business relationship with partners, listening to their plight and giving feedback to the organization to enhance user experience
- Resolving technical problems by extensive troubleshooting.
Executive Assistant
BAYELSA STATE GOVERNMENT
YENAGOA, BAYELSA
01.2020 - 01.2021
- Providing administrative support to executives involving and managing senior management calendars
- Completed technical reviews of existing systems and suggested updates or changes
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols
- Communicated status updates to affected parties when issues arose
- Scheduling meetings and appointments, making travel arrangements, and handling correspondence
- Configured new systems and protocols according to strict company guidelines
- Preparation of reports, presentations, and other documents using Excel
- Assisting with organizing and coordinating events, maintaining office supplies, and handling confidential and sensitive information.
ICT Intern
OSUN STATE BROADCASTING CORPORATION
OSOGBO, OSUN STATE
01.2017 - 01.2018
- Provided comprehensive technical assistance to end-users, resolving hardware and software issues promptly to minimize downtime and ensure operational continuity
- Offered frontline support via various channels including in-person, phone, and remote assistance, demonstrating strong troubleshooting skills and a customer-centric approach
- Installed, configured, and maintained software applications, ensuring compatibility and optimal performance across diverse platforms
- Conducted regular system updates and patches to address vulnerabilities and enhance security posture
- Documented and maintained an accurate inventory of hardware, software, and licenses, facilitating efficient asset management and procurement processes.
Education
B. Sc. Computer Science -
Osun State University
02-2019
WAEC -
Ambassadors College
07-2014
Skills
- IT Support
- Microsoft Office
- Salesforce
- Application Installation
- Troubleshooting
- Help Desk support
- Technical Analysis
- Excellent communication skills
- Customer Service
- Sales Development
- Statement Billings
- Customer Rapport and Satisfaction
- Teamwork and Collaboration
Certification
- ISC2 CC Cybersecurity (Certification of completion)
Leadership and Volunteer Experiences.
2022: Member till date – Osun Youth Tour Events.
2021: Vice President - Information and Communication Technology- Community Development Service, NYSC.
2021: Financial Secretary - Information and Communication Technology- Community Development Service, NYSC.
2021: Team Leader- CyberCrime Sensitization team Information and Communication Technology- Community Development Service, NYSC
2021: Member- Microsoft Package training team. Information and Communication Technology- ommunity Development Service, NYSC.
2018: Leader- Final year project, Osun State University.
2017: Facilitator- Teen Power, an enlightenment and empowerment program across all South- Wests states.
2017: Internship- Osun State Broadcasting Corporation- ICT department, Osogbo,
References
References available upon request.
Timeline
Customer Success Account Manager Assist
TEK EXPERTS NIGERIA
01.2023 - 01.2024
Partner Success Specialist
GLOVO
01.2022 - 01.2023
Executive Assistant
BAYELSA STATE GOVERNMENT
01.2020 - 01.2021
ICT Intern
OSUN STATE BROADCASTING CORPORATION
01.2017 - 01.2018
B. Sc. Computer Science -
Osun State University
WAEC -
Ambassadors College
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