OLOGUN OLUWATOBI
Scarborough,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Efficient Import and Export Coordinator with extensive experience in logistics and international trade. Skilled in coordinating import and export activities, customs clearance and freight forwarding. Demonstrated success in managing multiple projects and nurturing solid relationships with stakeholders.
Overview
10
10
years of professional experience
Work History
Customer Service / Warehouse Supervisor
Ski Current Logistics
06.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Oversaw daily operations and shipping and handling processes.
Public Relations Officer /Customer Service Cashier
Patabah Book Limited
06.2017 - 01.2020
- Assisted in coordinating the marketing and publicity strategy for the bookshop
- Managed the social media accounts
- Follow up on customer inquiries on all social media channels within 24hours - Coordinate outreach events, such as book fairs, school open days etc
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Developed strong customer relationships to encourage repeat business
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Educated customers on special pricing opportunities and company offerings
- Used technology resources to assist customers in locating and selecting items in the store
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed payments and returns on company POS system using proper cash-handling procedures.
Public Relations Officer /Customer Service Representative
Jorange Enterprise
02.2017 - 04.2017
- Managed media relations for organizations to produce successful results.
- Facilitated press conferences and other outreach events to raise visibility of organization.
- Conducted media relations and responded to media requests for information.
- Executed social media plans to create cohesive online presence.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Co-Founder / Chief Operating Officer
13th Disciple Clothing
12.2012 - 02.2014
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Established foundational processes for business operations.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Managed financial operations and investments to maximize profits and minimize costs.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Identified appropriate marketing channels and target customers for campaigns.
- Monitored social media questions and comments and appropriately responded.
Education
Diploma - International Business
Seneca College of Applied Arts And Technology
Toronto, ON2024
Bachelor of Science - Business Administration
University of Lagos
Lagos, Nigeria2019
Foundation - Business Administration
University of Lagos
Lagos. Nigeria2013
West African Examination Council Certificate -
Scholars Universal Secondary School
Lagos, Nigeria2012
Skills
- Retail Sales Customer Service
- Staff Training
- Order Fulfillment
- Microsoft Word
- Microsoft Excel
- Corrective Actions
- Quality Control
- Loading and Unloading
- Shipping and Receiving
- Supply Chain Management
- Import and Export Operations
- International Shipping
Languages
English
Native or Bilingual
Timeline
Customer Service / Warehouse Supervisor
Ski Current Logistics
06.2021 - 12.2022
Public Relations Officer /Customer Service Cashier
Patabah Book Limited
06.2017 - 01.2020
Public Relations Officer /Customer Service Representative
Jorange Enterprise
02.2017 - 04.2017
Co-Founder / Chief Operating Officer
13th Disciple Clothing
12.2012 - 02.2014
Diploma - International Business
Seneca College of Applied Arts And Technology
Bachelor of Science - Business Administration
University of Lagos
Foundation - Business Administration
University of Lagos
West African Examination Council Certificate -
Scholars Universal Secondary School
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