Summary
Overview
Work History
Skills
Websites
Certification
Timeline
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Pia Santos

Cambridge

Summary

Professional recruitment specialist with track record in talent acquisition, strategic sourcing, and candidate engagement. Skilled in building strong teams, fostering collaborative work environment, and adapting to evolving needs. Expertise in interviewing, onboarding, and leveraging data-driven insights to drive successful hiring outcomes. Known for reliability, effective communication, and results-driven approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Recruitment Specialist

People Store Staffing Solutions
06.2022 - Current
  • Maintained up-to-date knowledge of employment laws and regulations, ensuring compliance throughout the recruitment process.
  • Analyzed recruitment metrics to identify areas for improvement, implementing data-driven changes that led to a more efficient hiring process.
  • Developed comprehensive job descriptions that attracted qualified candidates, resulting in faster time-to-fill rates.
  • Mentored junior recruiters in best practices, increasing team performance and contributing to company success.
  • Implemented creative sourcing strategies to tap into passive candidate pools, reducing time-to-hire and improving overall candidate quality.

Front Desk Agent/Receptionist

Travelodge by Wyndham
10.2021 - 08.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Assistant Front Store Manager

Shoppers Drug Mart
03.2021 - 11.2021
  • Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Assisted in scheduling staff shifts to ensure adequate coverage during all business hours.
  • Reviewed customer reports and feedback with management team and developed action plans to address customer complaints.
  • Addressed any employee issues or conflicts professionally, promoting a harmonious work environment.
  • Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.

Assistant Branch Manager

Cash Money
01.2019 - 03.2021
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.

Skills

  • Vendor-customer relationships
  • Team management
  • Onboarding process management
  • Candidate sourcing
  • Recruitment process outsourcing
  • Talent acquisition
  • Video interviewing
  • Industry networking

Certification

  • CPR/AED Certification
  • Awarded "Recruiter of The Year" by People Store Staffing Solutions, June 2023

Timeline

Senior Recruitment Specialist

People Store Staffing Solutions
06.2022 - Current

Front Desk Agent/Receptionist

Travelodge by Wyndham
10.2021 - 08.2022

Assistant Front Store Manager

Shoppers Drug Mart
03.2021 - 11.2021

Assistant Branch Manager

Cash Money
01.2019 - 03.2021

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Pia Santos