Olka M. George
Calgary,Canada
Summary
Over 15 years experience in customer service, administrative, reception ,legal assistant, person assistant and executive assistant work with proven ability to offer accurate ,well organized work in all areas of administration. I am fluent in spoken and written English, well presented, punctual and an excellent team player. Recognized for ability to build collaborative relationships with both internal and external stakeholders. I posses extensive knowledge of Microsoft Word and Microsoft Outlook
Overview
9
9
years of professional experience
Work History
Customer Service
Calgary Sports and Entertainment Corporation
04.2024 - Current
- Managing large amounts of incoming calls
- Identify and assess customers needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
- Handle customer complaints, provide appropriate solutions and alternatives
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Receptionist
Sond Industries Ltd
01.2024 - Current
- Operating the switch board
- Determine and establish office procedures and routines
- Scheduling and confirming appointments
- Attending to calls to and from clients
- Receiving and sending emails
- Filing
- Customer services
- Review and proofreading documents
- Attending to client queries
- Sorting and distribution of mail
- Creating work orders in E2Creating Purchase Orders
- Creating Quotations
- Calling various suppliers for quotations
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Legal Administrative Assistant
Cheda and Cheda Legal Practitioners
05.2020 - 06.2023
- Operating the switch board
- Training and supervising staff
- Administering property
- Ordering supplies
- Determine and establish office procedures and routines
- Scheduling and confirming appointments
- Attending to calls to and from clients
- Making travel arrangements
- Customer services
- Review and proofreading documents
- Event planning
- Researching the law
- Administering estates
- Drafting legal documents
- Drafting correspondence
- Attending to client queries
- Dictor phone typing
- Sorting and distribution of mail
- Court attendance for binding paginating and setting matters down
- Creating client files and filing
- Conveyancing
- Lodging transfer documents at the deeds office
- Issuing trust and business receipts
- Updating accounting ledgers for clients
Legal Assistant
Coghlan and Welsh
03.2016 - 04.2020
- Operating the switch board
- Event planning
- Winding up of Estates
- Customer services
- Attending to calls to and from clients
- Researching the law
- Drafting legal documents
- Drafting correspondence
- Attending to client's queries
- Dictor phone typing
- Sorting and distribution of incoming and outgoing mail
- Court attendance for binding paginating and settingScheduling and confirming appointments
Education
First aid certificate - Occupational Health & Safety
PSMI
02.2013
College Diploma - Business Administration
Academy of Learning
12.2007
Skills
- Legal Drafting
- Legal Research
- Administrative Experience
- Typing
- Proofreading
- Personal Assistant Experience
- Calendar Management
- Negotiation
- Word Processing
- Clerical Experience
- Front Desk
- Research
- Microsoft Outlook
- Office Management
- Customer service
- Management
- Administration
- Organization Operations
- Driving
- Online chat and email
- Call center experience
- Team training and development
- Payment management
Languages
English
Native or Bilingual
Personaldetails
AEC / DEP or Skilled Trade Certificate, 16
Additionalinformation - References
To be provided upon request
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service
Calgary Sports and Entertainment Corporation
04.2024 - Current
Receptionist
Sond Industries Ltd
01.2024 - Current
Legal Administrative Assistant
Cheda and Cheda Legal Practitioners
05.2020 - 06.2023
Legal Assistant
Coghlan and Welsh
03.2016 - 04.2020
First aid certificate - Occupational Health & Safety
PSMI
College Diploma - Business Administration
Academy of Learning
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