Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Olivine Violetine Abraham

Mississauga,Ontario

Summary

An innovative person with diverse knowledge in various platform like programming, analytics and customer service. Gained knowledge in programming languages like Angular(TypeScript), Java, Python, R, SQL, HTML and CSS. Recognized as an efficient customer interactive person for a reputed organization. A divergent thinker with strong logical skills, packed with excellent communication skills, work ethical, and possesses the qualities of leadership. Hardworking and passionate job seeker with strong organizational skills eager to secure the position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Specialist In Sales and Customer Service

Intact Insurance
02.2023 - Current
  • RIBO licensed
  • Strong verbal and written communication skills.
  • Strong knowledge in Ontario insurance laws, regulations, and industry standards.
  • Proficiency in using insurance management software, customer relationship management systems, and other digital tools is essential for efficiently processing client information, managing policies, and generating reports.
  • Skilled in managing conflicts.
  • Mapped current business and operational processes and recommended areas for improvement.
  • Successful track record of meeting sales goals/quotas preferred
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • Proactive in problem-solving
  • Dedicated to customer service

Transaction Processing Associate

Accenture Pvt Ltd
02.2020 - 09.2020
  • Responsible for researching billing related queries for each customer and drawing up conclusions with potential results.
  • Responsible to notify customers via emails and also make calls with updated status.
  • Settled queries and verified accuracy in internal accounting system.
  • Received 10 star rating from customer for excellent service.
  • Performed quality assurance checks and reported issues to management to discuss solutions.
  • Examined financial statements and records to collect important details and verify calculations.
  • Monitored transactions and customer behavior to identify signs of fraud.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Front End Developer

AmpersandSquare Tech Pvt Ltd
01.2019 - 11.2019
  • Worked in Agile-driven environment to effectively maintain project timelines and utilize available resources.
  • Responsible for designing websites using HTML, CSS and Angular(TypeScript).
  • Managed full-cycle design tasks, handling phases from conception to completion while maintaining guidelines throughout.
  • Produced websites compatible with multiple browsers.
  • Designed and updated layouts to meet usability and performance requirements.
  • Collaborated with stakeholders during development processes to confirm creative proposals and design best practices.
  • Consulted with customers to gather requirements and discuss design choices.
  • Reviewed and tested customer-facing prototypes before deployment, applying best practice diagnostic techniques to verify usability.
  • Designed email marketing assets, powering outreach campaign execution.
  • Conceived and built optimized landing pages in HTML and CSS for integration and compatibility.

Education

PG Diploma - Web Design And Development

Conestoga College
Kitchener, ON
11.2022

Certified Course - Java

Thincor Academy
Kochi, Kerala
12.2018

Bachelor of Engineering - Computer Science

Shree Devi Institute of Technology
Mangalore, India
08.2018

Skills

    Programming Languages:

  • Angular using Typescript, Python
  • Java, R, HTML and CSS
  • Knowledge In MySQL
  • Knowledge in Visio and Tableau
  • Research oriented

    • Microsoft skills:

  • PowerPoint, Excel and Word
  • Planning effectively
  • Customer and Stakeholder Communication
  • Report Creation
  • Project Management
  • Excellent presentation skill
  • Decision Making
  • Requirements Gathering
  • Excellent Nonverbal Communication Skills
  • Understanding of Content

Accomplishments

  • Published an IRJET paper for college final project(NFC based health monitoring system).
  • Completed a certified course in Java from Thincor Academy at Cochin, Kerala( August 2018 - December 2018).
  • Pursuing Google Data Analytics in Coursera.
  • RIBO licensed

Timeline

Specialist In Sales and Customer Service

Intact Insurance
02.2023 - Current

Transaction Processing Associate

Accenture Pvt Ltd
02.2020 - 09.2020

Front End Developer

AmpersandSquare Tech Pvt Ltd
01.2019 - 11.2019

PG Diploma - Web Design And Development

Conestoga College

Certified Course - Java

Thincor Academy

Bachelor of Engineering - Computer Science

Shree Devi Institute of Technology

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Olivine Violetine Abraham