Olivier Zorayan
Vaudreuil-Dorion,QC
Summary
Experienced branch manager with a track record of enhancing operational efficiency and team performance. Skilled in developing and implementing effective business processes and KPIs to drive growth. Proven ability to lead large teams towards achieving organizational goals while maintaining high employee satisfaction. Expert in optimizing workflows and increasing customer loyalty through strategic improvements.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Branch Manager
Crown Equipment Corporation
Montreal, Quebec
09.2022 - Current
- Led a team of 108 employees, fostering a positive work environment, and enhancing employee motivation.
- Streamlined branch operations, significantly improving customer service, and operational metrics.
- Drove a 10% increase in technician utilization by refining KPI tracking and process improvements, demonstrating a direct impact on operational efficiency.
- Enhanced team efficiency and service delivery by introducing new performance metrics and standardizing technician schedules.
Field Service Manager
Crown Equipment Corporation
07.2021 - 09.2022
- Managed operational workflows and implemented KPIs for service delivery and team performance
- Introduced structured coaching and performance management processes
- Spearheaded the integration of additional road technicians into the team, ensuring seamless operations
- Increased team efficiency through the introduction of new performance tracking metrics
- Enhanced service consistency by standardizing technician scheduling and task assignments
Production Manager
Ecodrain
10.2019 - 03.2020
- Implemented structured processes to optimize production workflows and resource allocation
- Established quality control frameworks to ensure compliance and high standards
- Introduced operational KPIs and reporting tools to monitor productivity and costs
- Boosted productivity by 11% through process streamlining
- Contributed to a replicable production model for future scaling efforts
President
Surfaces T&F Inc.
08.2015 - 11.2018
- Executed strategic plans and operational frameworks for business growth
- Introduced systems and KPIs to measure and improve service delivery and operational efficiency
- Fostered a results-oriented culture focused on continuous improvement and scalability
- Achieved a 30% increase in revenue by optimizing sales and service processes
Production Manager
Zorayan Electroplacage
03.2002 - 08.2015
- Implemented quality assurance and operational systems, ensuring compliance and scalability
- Established KPIs to measure production efficiency and drive continuous improvement
- Applied structured team management approaches, ensuring consistency across operations
- Developed an ISO-certified quality management system, enabling consistent application across the organization
- Automated production processes through PLC programming, enhancing scalability
Education
Programmer Analyst -
Herzing College
11.2000
Skills
- Process implementation and optimization
- KPI development and performance tracking
- Team leadership and training
- Problem-solving and critical decision-making
- Conflict resolution
- Approachable
- People-oriented
- Effective communication
- Strategic planning
- Emotional intelligence
- Adaptability
- Teamwork
- Customer Service Excellence
Certification
- ISO Auditor, 1994-2015, SGS
- Lean Production – 5S, 2018-2021
Languages
English
Professional
French
Professional
Arabic
Professional
References
References available upon request.
Timeline
Branch Manager
Crown Equipment Corporation
09.2022 - Current
Field Service Manager
Crown Equipment Corporation
07.2021 - 09.2022
Production Manager
Ecodrain
10.2019 - 03.2020
President
Surfaces T&F Inc.
08.2015 - 11.2018
Production Manager
Zorayan Electroplacage
03.2002 - 08.2015
- ISO Auditor, 1994-2015, SGS
- Lean Production – 5S, 2018-2021
Programmer Analyst -
Herzing College
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