Summary
Overview
Work History
Education
Skills
Languages
Reading, Soccer, Gaming, Cooking, Brainstorm,
Timeline
Generic

Olivier Siteke

Moncton,NB

Summary

"I am a dedicated and versatile professional with a strong track record of contributing to various roles in different industries. With a career spanning several years, I have honed a diverse skill set that includes exceptional communication and customer service abilities, administrative expertise, and a keen eye for detail. My experience as a secretary's assistant has equipped me with the organizational skills required to maintain document compliance and handle HR tasks, such as employee onboarding and payroll processing.

My tenure as an online seller exposed me to the dynamic world of e-commerce, where I excelled in processing orders, managing product listings, and resolving customer disputes, all of which contributed to enhancing customer satisfaction and minimizing losses. Additionally, my time as a customer service agent allowed me to further develop my problem-solving skills and maintain a positive attitude while assisting a large volume of customers.

I've also volunteered in roles that required effective teamwork, strong organizational abilities, and clear communication, contributing to the success of various events and programs. My background includes conducting market research to gather valuable data on competitors and industry trends, ensuring informed decision-making.

My adaptable nature, combined with a commitment to continuous learning, enables me to excel in a variety of roles and industries. With a history of delivering high-quality service and support, I am well-prepared to leverage my skills and experiences to make a meaningful contribution to any remote position within a family business or similar setting."

Overview

12
12
years of professional experience

Work History

Secretary's Assistant

Family Business
12.2014 - Current
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company.
  • Created and updated records and files to maintain document compliance.
  • Handle human resources tasks such as employee onboarding, payroll processing, and maintaining HR records.
  • Conduct market research to gather data on competitors, industry trends, and customer preferences.
  • Assist with bookkeeping.

Online Seller

OLX
07.2014 - 06.2016
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Created clear, precise and properly detailed product and service information on company website.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Developed and executed marketing campaigns to increase online sales and customer engagement.

Customer Service Agent

Africell
09.2014 - 05.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Volunteer

ACJDEV
04.2012 - 06.2014
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Gained knowledge and experience working with children in educational setting.
  • Collaborated with local organizations to provide food baskets to families in need.

Logistics Assistant

KAMANGO
07.2012 - 07.2013
  • Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Generated, distributed and filed copies of all billing paperwork.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Completed durable assemblies and subassemblies with hand and.

Education

BBA - Management

Université De Moncton
Moncton, NB
05.2024

Skills

  • Patient Relationship-Building
  • Appointment Organization
  • Office Administration
  • Invoice Generation
  • HR Tasks
  • Adaptability
  • Interpersonal Skills
  • Organizational Skills
  • Running Errands
  • PowerPoint Presentations
  • Paperwork and Documentation

Languages

English
Limited Working
French
Native or Bilingual

Reading, Soccer, Gaming, Cooking, Brainstorm,

 

"I have a diverse set of hobbies that reflect different aspects of my personality and interests. Firstly, I'm an avid reader, and I particularly enjoy books like 'The Great Controversy.' These readings allow me to delve into deep, thought-provoking content and stimulate my critical thinking.

I'm also passionate about soccer. Playing the game not only keeps me physically active but also fosters teamwork and competition, which I find incredibly rewarding.

Gaming is another significant hobby of mine. Whether it's competing in sports simulations like FIFA, navigating intense battles in Call of Duty, or testing my skills in fighting games like Tekken, I love the strategic thinking and hand-eye coordination that gaming demands. It's both a solo escape and a social activity when I play with friends.

Cooking is a creative outlet for me. Experimenting with flavors and ingredients in the kitchen allows me to express my culinary creativity. I find joy in preparing dishes that not only taste delicious but also look visually appealing.

Finally, I thoroughly enjoy brainstorming and problem-solving. This hobby fuels my creative thinking and strategic planning skills, which I often apply to both my personal and professional life. It's all about finding innovative solutions to challenges and exploring new ideas.

These hobbies collectively represent my well-rounded personality and interests, each contributing to different aspects of my life and skillset."

Timeline

Secretary's Assistant

Family Business
12.2014 - Current

Customer Service Agent

Africell
09.2014 - 05.2016

Online Seller

OLX
07.2014 - 06.2016

Logistics Assistant

KAMANGO
07.2012 - 07.2013

Volunteer

ACJDEV
04.2012 - 06.2014

BBA - Management

Université De Moncton
Olivier Siteke