Olivier Puig
Ottawa,ON
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Farmboy
Ottawa, ON
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent quality customer service
Education
Colonel By Secondary School
Ottawa06.2024
Skills
- Collaboration Skills
- Adaptability
- Time Management
- Problem Solving
- Attention to Detail
- Conflict Resolution
Accomplishments
Grade 9 RCM Diploma for Piano
Grade 7 RCM Diploma with First-Class Honor for Music Theory
Languages
French
Native or Bilingual
English
Native or Bilingual
Affiliations
- Piano, Trumpet, Tennis, Volunteering
volunteering
Volunteered for 30 hours at a Retirement Home.
- Talked to the elderly
- Played Piano for the elderly
- Organized various compartments
- Served the elderly in the kitchen when short on staff
Volunteered for 50 hours at a Tennis Club.
- Monitored the clubhouse
- Helped coaches with the Junior Program
- Received positive feedback for being fluent in both official languages
Timeline
Customer Service Representative
Farmboy
08.2022 - Current
Colonel By Secondary School