Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
volunteering
Timeline
Generic

Olivier Puig

Ottawa,ON

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Farmboy
08.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent quality customer service


Education

Colonel By Secondary School
Ottawa
06.2024

Skills

  • Collaboration Skills
  • Adaptability
  • Time Management
  • Problem Solving
  • Attention to Detail
  • Conflict Resolution

Accomplishments

Grade 9 RCM Diploma for Piano

Grade 7 RCM Diploma with First-Class Honor for Music Theory

Languages

French
Native or Bilingual
English
Native or Bilingual

Affiliations

  • Piano, Trumpet, Tennis, Volunteering

volunteering

Volunteered for 30 hours at a Retirement Home. 

  • Talked to the elderly
  • Played Piano for the elderly
  • Organized various compartments
  • Served the elderly in the kitchen when short on staff


Volunteered for 50 hours at a Tennis Club.

  • Monitored the clubhouse
  • Helped coaches with the Junior Program
  • Received positive feedback for being fluent in both official languages

Timeline

Customer Service Representative

Farmboy
08.2022 - Current

Colonel By Secondary School

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Olivier Puig