Olivier Lavoie
Halifax,NS
Summary
Responsible Technician with excellent Work ethics, customer service, inventory management skills coupled with more than 5 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days and being trained to respond to one or more casualty. Broad skills in Provisioning strategy.
Overview
4
4
years of professional experience
Work History
Material Management Technician / Military
DND / Canadian Army Forces
10.2021 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained quality assurance and customer satisfaction objectives.
- Maintained compliance with regulatory standards and safety requirements.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
- Attended different military training yearly to ensure that I'm well prepared in case of a conflict.
Assistant Manager at Mc Donald
McDonald's Restaurant / Amqui
03.2021 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Manager of a Subway Restaurant
Rivage Gaspesien
11.2019 - 03.2021
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Review and submit Personnel pay statement.
Education
High School Diploma -
Armand St-Onge High School
Amqui06.2019
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Inventory Management
Languages
French
Native or Bilingual
English
Professional Working
Additional Information
I'm military qualified Emergency first aid responder.
I'm familiar with using DRMIS/SIGRD SAP system for Inventory and financial purpose.
I like to set up activity's when my coworker are feeling low and/or the office's energy is going down.
I Like to share work knowledge with my peers.
Timeline
Material Management Technician / Military
DND / Canadian Army Forces
10.2021 - Current
Assistant Manager at Mc Donald
McDonald's Restaurant / Amqui
03.2021 - 08.2021
Manager of a Subway Restaurant
Rivage Gaspesien
11.2019 - 03.2021
High School Diploma -
Armand St-Onge High School
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