OLIVIA K. CHOI
#2411-7 Bishop Ave., North York,Ontario
Summary
Highly organized professional with a proven 20+ year track record in Project Management, Operations, and Client Relations. Extensive expertise in event coordination, data management, and enhancing operational efficiency across diverse, fast-paced environments. Committed to driving organizational growth and client satisfaction through meticulous attention to detail, strong leadership, and exceptional verbal and written communication. Native/Bilingual Korean proficiency.
Overview
27
27
years of professional experience
Work History
Receptionist & Afterschool Teacher
Dream Makers Music Academy
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw study sessions and provided curriculum support for students (SK-Gr.6)
- Communicated with parents and resolved inquiries and complaints
- Scheduled and coordinated lessons, maintained records, and updated database files
Store Manager
Chicken Plus the Bar
12.2023 - Current
- Oversaw daily store operations, ensuring compliance with cash handling and inventory management standards.
- Recruited, trained, and supervised employees on operational procedures and customer service excellence.
- Created weekly schedules for personnel and effectively resolved complex customer complaints.
- Modified store signage, displays, and POS system to highlight new products and promotions.
Private Music Instructor
Self-Employeed
09.2004 - Current
- Tailored lesson plans to accommodate diverse learning styles, monitoring progress through assessment tools.
- Communicated with parents on student achievements and goals to ensure transparency and motivation.
- Prepared students for recitals and exams, significantly boosting pass rates and awards.
- Fostered enthusiasm for music by creating engaging and comfortable lesson environments.
- Integrated music concepts into lessons to enhance understanding of theories.
- Guided students on proper techniques for independent rehearsal between lessons.
Project Manager
Toronto Korean Festival 2025
02.2025 - 10.2025
- Managed multiple concurrent projects with competing deadlines and developed comprehensive plans, timelines, and budgets.
- Coordinated festival logistics, creating detailed schedules for performers, vendors, and volunteers to ensure seamless execution.
- Secured corporate sponsorships through proactive outreach and relationship management, enhancing funding.
- Implemented risk management strategies and facilitated regular team meetings to address challenges effectively.
- Conducted site inspections to assess venue readiness and resolve logistical concerns prior to events.
- Analyzed post-event feedback to identify improvement areas for future festivals.
- Ensured compliance with applicable laws and regulations throughout each project life cycle.
Nun
Olivetano St. Benedictine Sisters of Busan
09.2013 - 06.2023
- Organized prayer meetings and led religious ceremonies with precision and care.
- Managed administrative tasks to ensure smooth operations within the convent.
- Provided compassionate care for elderly and ill sisters in nursing home setting.
- Demonstrated strong personal responsibility and meticulous attention to detail in dynamic environments.
Administrative Secretary
St. Andrew Kim Catholic Church
04.2010 - 06.2013
- Managed multi-line calls, scheduled appointments, and coordinated church events
- Handled supply inventory efficiently.
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Supported employee development through operational procedure discussions
- Performed document management by copying, faxing, and filing documents.
Receptionist
Baroque Music Academy
03.2003 - 08.2007
- Ensured accurate and efficient completion of daily responsibilities.
- Promoted customer satisfaction by resolving issues with knowledgeable, friendly service.
- Managed front desk operations to facilitate smooth visitor flow and maintain welcoming atmosphere.
- Performed data entry and maintained precise filing systems for student records and office documents.
- Responded to inquiries via email and phone, delivering timely, accurate information to clients and students.
- Answered incoming calls, took messages, and directed calls to appropriate departments.
- Scheduled and confirmed appointments to optimize administrative efficiency.
- Greeted visitors and provided assistance to enhance overall reception experience.
Sales Associate
Pink Paw at Eaton Centre
02.2001 - 02.2003
- Assisted customers in selecting pet products based on their needs and preferences.
- Maintained a clean and organized sales floor, ensuring a welcoming environment for customers.
- Processed sales transactions accurately and efficiently using the point-of-sale system.
- Conducted regular inventory checks to ensure stock levels met demand and minimized shortages.
- Participated in promotional events to increase store traffic and boost sales.
Sandwich Artist
Subway
01.1999 - 01.2002
- Prepared and assembled sandwiches to meet customer specifications in a timely manner.
- Adhered to food safety and sanitation guidelines to ensure a clean and safe environment.
- Managed inventory levels by restocking ingredients and supplies as needed.
- Trained new employees on food preparation techniques and customer service standards.
- Efficiently handled customer complaints and resolved issues to ensure satisfaction.
- Monitored food quality and freshness, discarding expired items promptly.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
Education
Bachelor - Music in Performance(Oboe)
University of Toronto
Toronto, ON07-2006
Skills
- Event coordination and project management
- Organizational skills and attention to detail
- Database management and data entry
- Client relations and customer service
- Bookkeeping and cash handling
- POS system management
- Verbal and written communication
- Risk management and problem solving
- Multi-line telephone systems operation
- Appointment scheduling and office equipment operation
- Training and supervision
Languages
Korean
Native/ Bilingual
Affiliations
Vounteer, Leader of the Young Adult Ministry at the Catholic Korean Parish
Timeline
Project Manager
Toronto Korean Festival 2025
02.2025 - 10.2025
Receptionist & Afterschool Teacher
Dream Makers Music Academy
03.2024 - Current
Store Manager
Chicken Plus the Bar
12.2023 - Current
Nun
Olivetano St. Benedictine Sisters of Busan
09.2013 - 06.2023
Administrative Secretary
St. Andrew Kim Catholic Church
04.2010 - 06.2013
Private Music Instructor
Self-Employeed
09.2004 - Current
Receptionist
Baroque Music Academy
03.2003 - 08.2007
Sales Associate
Pink Paw at Eaton Centre
02.2001 - 02.2003
Sandwich Artist
Subway
01.1999 - 01.2002
Bachelor - Music in Performance(Oboe)
University of Toronto