Olivia Grace Wollenweber
San Jose
Summary
Dynamic professional with a strong background in hospitality and safety management. Skilled in multitasking and effective communication, ensuring seamless operations during high-pressure situations. Eager to contribute to a team focused on service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Willow Street Pizza
San Jose, CA
10.2023 - 01.2025
- Greeted and seated guests, ensuring positive first impressions and efficient table turnover.
- Managed reservations and waitlist, optimizing seating arrangements for maximum capacity.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new hosts, fostering a collaborative environment focused on service excellence.
- Monitored dining area cleanliness, ensuring a welcoming atmosphere for guests at all times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Communicated daily specials and promotions, enhancing customer engagement and sales opportunities.
- Coordinated with kitchen staff to streamline orders and minimize wait times for customers.
Lifeguard
Oaktree Pool
San Jose, CA
01.2021 - 08.2023
- Monitored pool area to ensure guest safety and compliance with regulations.
- Responded promptly to emergencies, administering first aid and CPR as needed.
- Conducted regular inspections of pool facilities, maintaining cleanliness and safety standards.
- Assisted in training new lifeguards on safety protocols and emergency response procedures.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Upheld hygiene standards in pool and surrounding area.
Education
Bachelor of Science - Physiology
University of Arizona
Tucson, AZ05-2028
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Professional appearance
- Strong communicator
- Effective problem-solver
Certification
- First Aid/CPR Certified
Timeline
Host
Willow Street Pizza
10.2023 - 01.2025
Lifeguard
Oaktree Pool
01.2021 - 08.2023
Bachelor of Science - Physiology
University of Arizona