Olivia Dimmer

• Managed appointment scheduling for clients and staff at health performance center.
• Assisted in preparing client intake forms and maintaining confidential records.
• Supported daily operations by organizing office supplies and inventory management.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Processed invoices for payment using accounting software applications.
• Performed basic administrative tasks such as filing documents, scanning, photocopying, faxing and mailing.

• Welcomed guests with friendly demeanor and ensured smooth seating arrangements.
• Managed reservation system to optimize guest flow during peak hours.
• Coordinated with servers to ensure timely service and guest satisfaction.
• Assisted in training new host staff on customer service protocols.
• Maintained cleanliness and organization of front-of-house areas.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.

• Assisted customers in selecting appropriate sporting goods and apparel.
• Maintained organized and visually appealing product displays on the sales floor.
• Processed transactions accurately using point-of-sale systems and cash handling procedures.
• Collaborated with team members to achieve daily sales goals and improve store performance.
• Trained new associates on store policies, customer service standards, and inventory management.
• Participated in inventory counts, ensuring accurate stock levels and timely replenishment of merchandise.

Developing workplace-ready business skills through comprehensive coursework in accounting, finance, marketing, human resources, operations, management, and leadership. Gaining practical knowledge of current business practices, technologies, global economic trends, and corporate social responsibility. Completing the program online through NSCC eCampus in an asynchronous format.

Completed the Leadership Program with a focus on teamwork, collaboration, and community involvement through volunteer initiatives and service projects. Achieved High Honours upon graduation.