Olivia Yielding
Toronto,ON
Summary
A strong communicator with exceptional teamwork skills, I have a proven track record of customer service excellence and upward progression in multiple roles. I am driven to help others, and feel comfortable resolving even the most challenging of situations.
Overview
15
15
years of professional experience
Work History
Restaurant Hostess
The Sultans Tent
Toronto, Ontario
06.2023 - 12.2024
- Informed kitchen staff of any special orders or dietary restrictions.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Provided menus and answered questions about menu items and specials.
- Greeted customers and escorted them to their tables.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
COVID-19 Screener
RegulatorsTo
Toronto, ON
06.2022 - 12.2022
- Oversaw in-person and curbside patient registration and processing.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Cleaned and set up rooms in preparation for patient appointments.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
Telecommunications Sales Representative
Concentrix
London, ON
10.2019 - 08.2021
- Prepared and demonstrated Product or Service features and benefits to address specific customer wants and needs.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Exceeded established sales goals and increased client retention.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Set up appointments with potential and current customers to promote new products and services.
Hostess
Fionn MacCool's
London, ON
02.2017 - 09.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Informed servers of newly seated parties for speedy service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Documented reservations and communicated changes to guests.
Server
House Of Lancaster
Toronto, ON
10.2012 - 11.2016
- Dedicated and ensured customer satisfaction by remaining accessible and friendly
- Displayed thorough knowledge of menu offerings, including food, liquor, and wine
- Successful in multitasking while remaining professional and courteous in fast-paced environments
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Bussed and reset tables to keep dining room and work areas clean.
Front Manager
Kiwi Kraze
Toronto, ON
02.2010 - 06.2012
- Demonstrated leadership skills to ensure the seamless and profitable operations of the store
- Communicated clear expectations and was accountable for achieving all brand, performance and behavior standards
- Supervised and delegated tasks to other employees in the manager’s absence
- Performed opening and closing procedures
Education
Diploma - Fletcher
Fletcher's Meadow Secondary School
Brampton, ONSkills
- Detail oriented with the ability to multi-task effortlessly
- Ability to demonstrate self-awareness and self-management
- P>Microsoft Word, Excel, Outlook and various cloud storage solutions
- P>Customer Relations
- P>Product and service knowledge
- P>Point of Sale (POS) system operation
- Reservation management
- Conflict resolution
- Communication skills
- Attention to detail
- High-volume phone answering
Additional Information
Certificates include : CPR, Safety food handlers and smart serve
References available upon request
Timeline
Restaurant Hostess
The Sultans Tent
06.2023 - 12.2024
COVID-19 Screener
RegulatorsTo
06.2022 - 12.2022
Telecommunications Sales Representative
Concentrix
10.2019 - 08.2021
Hostess
Fionn MacCool's
02.2017 - 09.2019
Server
House Of Lancaster
10.2012 - 11.2016
Front Manager
Kiwi Kraze
02.2010 - 06.2012
Diploma - Fletcher
Fletcher's Meadow Secondary School