Olivia Yensen

Managed tables in a high-pressure fast food restaurant, building resilience to challenges faced working 1 on 1 with clientele and improving my service skills.

• Greeted and assisted visitors, ensuring a welcoming front desk environment.
• Managed phone calls, directing inquiries to appropriate departments efficiently.
• Maintained accurate appointment schedules for staff and clients.
• Processed incoming and outgoing mail, ensuring timely distribution of communications.
• Efficiently maintained electronic records using database systems which streamlined access to important documentation.
• Provided exceptional customer service while assisting walk-in clients with their needs or concerns.

• Assisted in organizing community outreach events, enhancing engagement and participation.
• Provided support with administrative tasks, ensuring smooth operations during weekly services.
• Coordinated with volunteer schedules, improving efficiency and coverage for church activities.
• Developed promotional materials for events, increasing awareness within the congregation and community.

Served as a closing server, demonstrating strong problem-solving skills and maintaining a clean and organized environment.