Olivia Withers
Whistler
Summary
Experienced with providing excellent customer service and managing front desk operations. Utilizes strong communication skills and organized approach to ensure efficient and welcoming environment for clients. Track record of effectively handling scheduling and administrative tasks to support smooth spa operations.
Overview
8
8
years of professional experience
Work History
Spa Receptionist
Four Seasons Resort and Residences Whistler
12.2024 - Current
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
Beauty Therapist
BODHI Spa
05.2024 - 11.2024
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Disability Support Worker
Amiable Community Care
10.2022 - 11.2024
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Beauty Therapist
Olive And July
08.2021 - 10.2022
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Increased salon revenue by upselling additional services and retail products to clients.
Salon Assistant
Hepzibah Hair Bar
10.2019 - 01.2021
- Increased client retention with effective communication skills and timely appointment scheduling.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Contributed to a positive work atmosphere by fostering strong relationships among team members through open communication and teamwork.
- Kept accurate records of all transactions, ensuring proper accounting procedures were followed at the end of each day.
- Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
Merchants On Mends Street
Sales Assistant
01.2020 - 08.2020
- Implemented effective merchandising strategies to maximize sales and profitability.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Processed cash, check and credit card payments.
Retail Sales Assistant
Priceline Pharmacy
06.2019 - 01.2020
- Built strong relationships with customers, resulting in repeat business and referrals.
- Improved store appearance with effective merchandising and creative displays.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
Shift Supervisor
Zambrero
02.2018 - 06.2019
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
Bachelor of Science - Health Promotion And Health And Safety
Curtin University
Diploma of Beauty Therapy
Australian College of Beauty Therapy
11.2021
Skills
- Building relationships and rapport
- Professional customer service
- Organisation and time management
- Knowledge of treatments and latest trends
- Patience and composure
- Strong organization
References
Alizee Bolduc
Assistant Spa Manager Four Seasons
alizee.bolduc@fourseasons.com
Hikam Abdirahman
Manager Amiable Community Care
0466 690 352
Courtney Rolle
Olive and July Manager
0402 158 509
Timeline
Spa Receptionist
Four Seasons Resort and Residences Whistler
12.2024 - Current
Beauty Therapist
BODHI Spa
05.2024 - 11.2024
Disability Support Worker
Amiable Community Care
10.2022 - 11.2024
Beauty Therapist
Olive And July
08.2021 - 10.2022
Merchants On Mends Street
Sales Assistant
01.2020 - 08.2020
Salon Assistant
Hepzibah Hair Bar
10.2019 - 01.2021
Retail Sales Assistant
Priceline Pharmacy
06.2019 - 01.2020
Shift Supervisor
Zambrero
02.2018 - 06.2019
Diploma of Beauty Therapy
Australian College of Beauty Therapy
Bachelor of Science - Health Promotion And Health And Safety
Curtin University
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